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March 2024 by Carol Roach
This is by far my favorite bank, and I’ve been in plenty!The customer service, attention to detail and the staff are what keeps me coming back. I closed all other bank accounts, because of this!I trust them like family because they are like family to me.Thank you BOA for providing us outstanding personalized attention.
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March 2024 by Flamming Hot
One of the best banks ever. I am glad I opened an account with them. The staffs are very friendly and it’s like a second home for me. The GM is the BEST. Keep it up guys.
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September 2023 by Annabel O (Bee)
Easy access to ATM both inside and drive through outside. Wish it had automatic doors though, and sanitizer at the ATM area in the bank. After covid, businesses should make an effort to keep their customers safe especially if staff have colds and as the weather changes.
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May 2023 by Tyler Bogoniewski
Poor customer service... can't even pick up a phone.
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May 2023 by Devan Sheely
Not a customer, but required their services, and the teller (unsure of her name) and Ms. Granison (advisor) were helpful and very polite.
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January 2023 by Bob Drennan
Why have a phone when no one answers? You can and only get 2 choices 1 to hear bank hours or 2 to get other locations that also don't answer the phone.
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December 2022 by Anthony Lorelli
Get a grip with proper procedures. Teach management and or train procedures properly. What a waist of time. Totally guided wrongly with paper work for very important documents to fill out. Now it's costly..... Janelle grandson/ Danny
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December 2022 by Quana
I’m highly upset, and customers need to be aware that when depositing a check. Do not go by the receipt that is given. There is this thing called an extended hold where they hold your money regardless of what your receipt says. I was given a date and time, my funds would be available. I go check my acct, and it says an extended hold was put on it. Totaling 12 days, without any available balance, nor prior notice, email, text, etc. How are they able to do this without any written or verbal agreement or understanding. I have children. This has never happened to me at no other bank before. And they at least give you something available. Now I will have to pay extra fees for having my car insurance postponed to a date, they said would be available. I wonder has this happened to anyone else. Why are customers not aware of this so we have options. It was never said, nor explained to me that this is a possibility. It’s no where on my receipt that states this is even possible. I hope it’s not no funny business going on at that branch. But I will let customers be aware through social media
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September 2022 by Dutch Denim
Terrible customer experience. The Indian woman behind the counter refused to give me directions to another Bank of America. All I wanted was an English speaking American at Bank of America. Unfortunately this woman could not even pronounce my American name. So when I decided to go to another branch, that's when she stopped answering my questions and refused to give me directions. She then began to raise her voice arguing with me. She told me nobody in the corporation would be able to help me because she cannot understand my name.
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July 2022 by Jimmy Thorpe
Most miserable people I've ever dealt with in my entire life.
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February 2022 by Sarah Longmore
Bank of America lost a customer today because of this branch. So much for being a "Preferred Rewards" customer. I have banked here for five years with very high balances most of the time. Today I was told, at six months pregnant and having driven over an hour to this, my closest branch, "that their restrooms are not open to the public". I am not the "public" I am a customer! My breaking point though was when an Advisor told me "I'll check my calendar and if I am not busy, I'll update your account". I'll save you the trouble and close it, no updating necessary.
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December 2021 by Homee K
I was there today to withdraw some money. While standing on the line An unprofessional employee with no name tag asked me from distance behind the counter ( with unwelcoming altitude)how can I help you!!I replied I need to withdraw money. Her answer was you either use the ATM or wait here.Really …I already know I have to wait here without answering outloud I am withdrawing money I was already standing on the line because I can’t withdraw this amount from the ATM. I don’t know why I was asked such a stupid question in front of everyone to hear another stupid answer. Do I have to answer outloud the I am withdrawing money? Where is my privacy?
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August 2021 by Hemo K
I was there today to withdraw some money. While standing on the line An unprofessional employee with no name tag asked me from distance behind the counter ( with unwelcoming altitude)how can I help you!!I replied I need to withdraw money. Her answer was you either use the ATM or wait here.Really …I already know I have to wait here without answering outloud I am withdrawing money I was already standing on the line because I can’t withdraw this amount from the ATM. I don’t know why I was asked such a stupid question in front of everyone to hear another stupid answer. Do I have to answer outloud the I am withdrawing money? Where is my privacy?
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April 2021 by Lindsay Balitza
Drive-through ATM has been broken for over a week. Inside ATM you can’t make cash deposits because it’s full. It just seems like they have completely abandoned this location and don’t care about it anymore. The only reason they opened this location temporarily was because the other one got flooded. Nobody answers the phone at the Lehigh Street location. Seems like Bank of America has been going downhill lately.
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March 2021 by Sara McDermott
I always go to this this branch. The staff are very helpful so friendly
