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October 2023 by Stefanybrits
Do you guys close at 7:30 or 8 on Thursdays? Because they were rushing people 30 minutes before closing to go to the checkout. Even going as far as personality telling people they are closing. I get 10 minutes before closing but 30? Really? I left and didn’t bought a thing.
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October 2022 by Krasnyy pr
I could give -minus star, I would.This store at this location is the worst one. I love to buy from F21 but so far not this one, the employees always gossip around against each other, is messy most of the time, the lack of courtesy as well professionalism.Also, I DO NOT RECOMMEND ANYONE TO BUY ONLINE AND SEND THE ORDER TO THIS STORE, as far when it comes, its been almost 3 days ago that my order was "delivered" to this store and so far they only has given excuses that my order doesnt appear on their system or its invalid. They been telling me that they will call the customer services and so far nothing. Im the only one whose been doing their job to see if I can finally have my order and when it comes to customer service online, they also been saying excuses as well, each different everytime Ive called. At this point I will have to ask for my money back bc they simply dont have any empathy, very unprofessional and lazy ignorant youths working there. This is just sad and very dissapointing.
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August 2022 by Erica Smyth
I wish there were no stars. Today went into the forever 21 store and this my favorite place to go shopping, I usually go to the Rockaway Nj location. I went up the counter to pay he was mean to the customer before me and gave me and attitude because I forgot to mention I had a gift card. I will not allow anyone to treat me the way he treated me. No hi how are you? or did you find everything you are looking for? He also throw my gift card at the computer after he was done typing it in. I said as I left the store I will not shop at this location again. He needs to learn how be nice to people or learn customers service skills. I will not be back to this location.
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September 2021 by Lisa Wagner
Prices are good selection was goodn
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July 2021 by Malika Mathis
Absolutely rude workers! Just doing an online return and the cashier was extremely rude. The manager was nice but the people there have worst attitudes ever. Don't shop here, you will have the worst customer experience.
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July 2021 by Pat Jr.
1 star is too high of a rating. This place is terrible. The guy behind the counter helped my fiancé at checkout & asked if she wanted to be “apart of their rewards program “ & it would only take her email address & 2 minutes and she would get 20% off of her purchase today. Not thinking anything about it she agreed. After a couple minutes I looked over & he was asking her for her social # along with a few other things & I immediately stopped it. He did not mention ONCE that he was applying for a credit card for her. There’s a big difference between REWARDS PROGRAM & a CREDIT CARD! It’s illegal to run someone’s credit without telling them you’re doing so. We are currently trying to build up her credit. I’m sure they have some sort of monthly goal for credit cards going out the door & that’s how he does it. I work in sales, I know about goals & that’s not how you obtain them. He was clearly embarrassed & upset when I called him out on it. He was also loud & rude to the customers in front of us as well. I’ll be reporting this employee to someone here for this bs.
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June 2021 by Erica Savioli
I wish there were no stars. Today went into the forever 21 store and this my favorite place to go shopping I usually go to the Rockaway Nj location. I went up the counter to pay he was mean to the customer before me and gave me and attitude because I forgot to mention I had a gift card. I will not allow anyone to treat me the way he treated me. No hi how are you? or did you find everything you are looking for? He also throw my gift card at the computer after he was done typing it in. I said as I left the store I will not shop at this location again. He needs to learn how be nice to people or learn customers service skills. I will not be back to this location.
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June 2021 by Madison Black
Nice prices, but they always have rude employees. Can’t ever have a nice time in there.
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April 2021 by cas tedesco
Literal worst Forever 21 I have ever stepped foot in. Super messy any disorganized. Workers look miserable. And random trash just lying everywhere. And just a PSA this location is super small (only one floor) so there is such a limited selection there. Never been to a Forever 21 so small like that!
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March 2021 by cas aliciaa
Literal worst Forever 21 I have ever stepped foot in. Super messy any disorganized. Workers look miserable. And random trash just lying everywhere. And just a PSA this location is super small (only one floor) so there is such a limited selection there. Never been to a Forever 21 so small like that!
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March 2021 by Hannah Trey
I Always shop here, didn’t like the rude employee the other day.
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December 2020 by Sarajane Ellen
I will NEVER waste my money at this store again. I bought a shirt, could not try it on, went to a different store to try it on, then decided to return it because it did not fit. They would NOT let me return it, even though I had a receipt from twenty minutes prior. If I could give lower than 1 star, I would.
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December 2020 by Sara Desmond
I will NEVER waste my money at this store again. I bought a shirt, could not try it on, went to a different store to try it on, then decided to return it because it did not fit. They would NOT let me return it, even though I had a receipt from twenty minutes prior. If I could give lower than 1 star, I would.
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December 2020 by Sara Ciasulli Desmond
I will NEVER waste my money at this store again. I bought a shirt, could not try it on, went to a different store to try it on, then decided to return it because it did not fit. They would NOT let me return it, even though I had a receipt from twenty minutes prior. If I could give lower than 1 star, I would.
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November 2020 by Tea Sis
Amazing service, very nice people and they are very fast with the stuff you ask for
