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September 2023 by Google user
Petco sucks for everything. They are so expensive. They only take their price compare and there always out of one of the dog foods I need not because it’s popular but because they only order 1 or 2 bags at a time. They also changed their rewards program. It went from getting the 8th bag of food free to the 9th bag free now! PetSmart not only has better price they also take all price compares and coupons. Their rewards program allows you to get $2.50 or more off your order. Plus they have a game you can play to win an extra 10-30% off your order too. I won’t be shopping at petco anymore.
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August 2023 by Marie Petito
Petco sucks for everything. They are so expensive. They only take their price compare and there always out of one of the dog foods I need not because it’s popular but because they only order 1 or 2 bags at a time. They also changed their rewards program. It went from getting the 8th bag of food free to the 9th bag free now! PetSmart not only has better price they also take all price compares and coupons. Their rewards program allows you to get $2.50 or more off your order. Plus they have a game you can play to win an extra 10-30% off your order too. I won’t be shopping at petco anymore.
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March 2023 by Korey Lanez
Took care of my dogs shots
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August 2021 by Lauren Benson
They are so short staffed. You go in there to get fish and no one helps you and if you ask for help they are not happy about it. Not the workers fault either because they just don’t have enough help. I stopped going there.
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April 2021 by Dotty M.
No public restroom I will never go to this store again its blocked there is a cone sign on door out of order I saw an employee use it bunch of liars
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October 2020 by David Ackerman
Beatrice (Bea) was so helpful in getting my partner and I our hermit crabs. She was very knowledgeable and truly showed compassion for the pets, making sure we knew how to take care of them. It was INCREDIBLY refreshing to see someone who enjoys their job that much, and we could not stop talking on our way home about how nice she was. Thanks so much Bea!
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June 2020 by Lauren Regina
Just want to give a huge shout out to Laura & Rhonda at this site. They went above & beyond to ensure I got the best price. This is why I shop at the Petco in Whitehall...great customer service, products are almost always in stock and if they aren't they will rectify it to make sure you feel taken care of. Thanks guys! You rock!
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April 2020 by Hugo A.
Horrible customer service the staff are so rude and not properly trained. I came to this location a few weeks ago when I came shopping for my pet and was asked to leave the store because I was taking to long and was just looking around while wearing proper PPE and no other customers in the store. This has not been the only incident at this location. Do not come shopping here at all
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March 2020 by Nelu Ghilici
Had to take my dogs in to get groomed because one of them rolled in some green sh&t and it was gross
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October 2019 by Susan Wilson Fagan
awesome store to get all your pet needs and remember take your pets inside with u
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June 2019 by Lauren F.
I am not sure the staff is properly trained on animal care. While shopping for guinea pig and hamster food, my boyfriend and I witnessed a hamster being sold. The customer asked the employee if a 5.5 gallon tank is big enough and he said yes. However, hamsters are recommended to have at least a 40 gallon tank. She also told the employee she didn't want a wheel and he said that was okay, it's fine without one. Wheels are requirements for hamsters as well. The poor hamster will have no place to move around in its tank, and will not have the option of a wheel. The customer stated that the wheels are too loud at 3:00am. I feel as though he could have recommended a silent spinner or saucer. At my local Petco they are very honest about what animals truly need and do not just appease the customer to retain the sale. Overall disappointing to see the hamster go home not having anything it needs.
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February 2019 by Audrey Anthony-Lopez
Love the grooming salon. Melissa Hay is amazing. She truly cares. Pleased to the fullest.
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August 2018 by John S.
Staff very rude accused by 7 year daughter-in-law stealing because of her pink belt. Never go back...
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November 2017 by Tea Blancoo
The petco in Whitehall is absolutely wonderful! After being told to leave Walmart cause I had my kitten in my bag I went over there super annoying and the manger Nate was soooooooo amazing he seen me with the kitten and was ready to help! He got me a coupon book and walked around the store with me helping me pick out the items for wheezy! He even carried the items to my car !! I have never experienced such amazing customer service! And I come from retail!!!! Petco give that man a raise!!!! The girls were amazing to Nate has done an amazing job at build such a strong helpful team!
