-
December 2023 by Melissa Evans
Very helpful and caring about the customers
-
November 2023 by Joanna Jay
Nalfis was so very helpful & kind despite me & my mom not knowing much about cars great place.
-
September 2023 by Nathan Thompson
Parts on their website need to have disclaimers on them like this doesn't fit your vehicle. Bought a set of head gaskets, and they weren't even for my type of vehicle. ( my fault for not checking), but when I went to return them, they gave me a hassle.
-
September 2023 by Nikki Wells
Poor customer service. Not welcoming at all will not do business there
-
July 2023 by Angel Balbuena
A+ customer service! Jason helped me out a ton looking for the parts I needed and helped again when I returned some extra stuff that I bought just in case. I’ll be sure to stop by here first whenever I need help finding parts.
-
July 2023 by Vipurrr
Good shop, they are very helpful. The employee helped out
-
July 2023 by Bernie Boyer
They had all the good stuff I needed to fix my car......
-
May 2023 by Robin weber
Usually cannot find what you need...but you can order it! I will take my chances at amazon
-
May 2023 by phys res
On Hold for 5 Minutes, phone rings and they hang up on me. Call again and placed on hold again. Hello Amazon!
-
April 2023 by Jacqueline Strzelecki
Friendly and helpful service.
-
March 2023 by mike cassano
I can’t thank the stuff enough for helping me with finding the correct parts I needed. Bob went above and beyond to make sure everything was accurate! He must be recognized for his incredible customer service! Thank you
-
February 2023 by Kelly Gibson
Our server was phenomenal! Damien. Wish we could get service like this everywhere! He deserves a raise imo!!!!
-
February 2023 by Catherine Deschak
Excellent customer service. Thank you.
-
December 2022 by T LA
Went in 3/8 to purchase two sets of h11 bulbs and wanted to get them priced matched to Walmart. As the store manager was getting them off the shelf for me, I asked him to price match them to Walmart for me. He proceeded to tell me that AAP doesn’t price match to Walmart. I was just there 6 months ago and got the same bulbs and the old manager priced matched them to Walmart for me with no questions asked. The manager told me he was the new manager for the last 3 months and that Walmart isn’t their competitor and that he would not be price matching. I paid $94 for two sets of bulbs that would’ve cost me $63 at Walmart. Anyone knows Walmart is a hassle and I wanted to avoid going there. Today I called their customer service number as I was curious and was told that they see this issue a lot and that managers aren’t informed of the actual policy. I was told they do in fact price match to Walmart and that they even sell advanced auto parts products in Walmart, so obviously why wouldn’t they? I was informed that there would be a email sent out to this location and that the staff will be informed of the actual policy and was sent a $30 coupon for the hassle. Please start learning your policies, especially as a store manager. It’s not about the money at the end of the day, it’s the principle. Felt like I was talked down to as I was a woman walking into an auto parts shop. I very much know what I’m doing! Thanks Bobby for helping me clarify your price match policy!
-
November 2022 by Jesse Dodge
I was driving for 10 hours today... 3 hours from my destination my car started bucking like it was out of gas but I had 3/4 of a tank... I pulled off the highway to this particular advance and the man who helped me was very tall with glasses and a funny looking hat... He properly diagnosed my problem (which was a MAP sensor) and he was so nice he even put it in for me... I just reached my destination, but I have NO IDEA where I would be without him... HE SAVED MY SKIN!! I'm very glad I gave him a little tip because he absolutely deserved it!! Advance auto is definitely my go to from now on!! I just can't thank that man enough times, I wish I caught his name!! THANK YOU THANK YOU THANK YOU!!