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January 2024 by Nicole Gerek
joe & corey d excellent customer service. had everything assembled and in place within 45 mins. very nice & personable.
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January 2024 by Miranda Donavan
Furniture is good quality, prices are good too. When couch was delivered, they didn’t even try to get it inside. They just looked at our door and said “yeah that’s not going to fit, you’re going to have to take the door off” and then left. The couch slid right in; we didn’t have to take the door off.
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January 2024 by Donna Nyzio
Delivery was not only on time,but a day early in anticipation of the pending snow storm which was a wonderful surprise! Both delivery men were courteous, respectful,and very professional. I’m happy!
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January 2024 by Joshua George
IF I COULD PUT MORE THAN 5 STARS I WOULD. Kerry from the sales staff at the store in Wilkes-Barre and Ruthann from the claims and replacement parts department gave me one of the best customer services experiences I've ever had. This is a company that knows how to take care of their customers! I was BLOWN away! Thanks again ladies. 12/18/2023
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December 2023 by Garett Glaser
Everything was perfect thank you ❤
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December 2023 by Gina Orlandini
This was a very easy purchase. I added an item later that ended up not working. I was able to return it without a problem with them picking it up. I would recommend and return to them in the future. My sales woman, Susan was excellent and Mike is a get it done manager. Susan answered my questions about the return, guided me to the proper department and then followed through after.
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December 2023 by samantha savakinas
Extremely happy with my purchases. Delivery and customer service was amazing. They really made everything so easy.
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December 2023 by Aaron Beck
I was not able to find what I wanted in the time that I wanted. That being said the sales person Justine went above and beyond to try and find what I wanted and that type of customer service alone is hard to find anymore.
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November 2023 by Jenny Vo
Our sales representative, Susan Sawka, went above and beyond to help me and my boyfriend. She was extremely sweet and answered every question we had. We entered the Ashley Homestore to look for a couch and loveseat set we wanted from their website but walked out falling in love with a different set. Within a week, we were offered huge savings and exclusive discounts and settled with our dream couch. Delivery was prompt and very helpful as we opted to assemble on our own. We couldn’t have asked for a better experience.
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November 2023 by Teresa Velardi
Keri at the Ashley store is a joy to work with.The delivery was on time and very easy.Thank you all who were part of this experience.
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October 2023 by Maggy Makary
If I can give something worse than one star, I would. They are the worst. They canceled my order without informing me and when I replaced the order again since I already got part of the initial order and I want my furniture to match, they scheduled the delivery way late. They didn't do anything to fix that or compensate me .. simply, they are so bad and don't do anything to their customers.
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September 2023 by Renee Fell
The sales lady was so nice. Very knowledgeable and helpful. She really made us feel good about our choice and went out of her way to explain our options. Delivery was right on time and the two delivery guys were super professional. So happy we chose Ashley Furniture!
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August 2023 by N O.
The sales people were nice in this store, but I will never buy from this company again. The delivery men were extremely rude, they charge $100 for an install fee when all they had to do was screw on the legs of my couch. And the couch was such poor quality, I was shocked (loose threads all over, haphazard, random staples, a hole at the bottom, blocky, hard arm rests, and the cushions were not the same ones in the show room). The show room had velcro at the bottom of the cushions, which is what I wanted, and they arrived with none. When I called about it they sent a third-party repair guy who only works 1 day a week in each area, so if he was busy, you had to wait another week. The cushions sent were the wrong ones again, no velcro and even different sizes, it turns out they have 2 locations that can make the furniture 2 different ways, and you don't know what you're going to get, beyond ridiculous. When the correct cushions came the velcro had all these threads and fuzz stuck to them, like they weren't even new. It took 2 months after the couch delivery to straighten everything out, and the company never sent an email or courtesy call to check if everything was ok, it was all in the hands of the outsourced guy who was clearly stretched thin, although very nice and communicative, unfortunately he is not an Ashley employee. During my experience, I heard from 3 other people that had horrible issues with Ashley (also poor quality, sending wrong pieces, and taking forever to rectify). They could be giving away furniture and I still wouldn't put a foot in their door.
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July 2023 by Elizabeth Richwine
Ashley furniture has figured it all out - their website, in-store customer service, payment process, delivery scheduling, and in-home set-up. They understand the need to be thorough, professional, and fast. Very happy with the purchase experience, and my new patio furniture looks great!
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July 2023 by Tara Miller
Very satisfied with our experience! Shopping in store was friendly but allowed us to browse at our own pace. Prices were reasonable, quality is evident. Delivery was well-communicated, efficient and without hassle. Would happily buy furniture there again!
