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October 2023 by John
Have almost always had a very good experience at this location. Employees are always friendly and helpful. There have been a few times where the online systems and technical issues have caused the branch to be closed. Minor inconvenience.
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October 2023 by Dawn “Dj”
I love having Choice One Community Credit Union as my bank. I enjoy visiting because the bank is always neat and clean. The staff are always so happy to see you. I love how the staff asks how I’m doing as they are working on my transaction. I am extremely satisfied with my decision to move to Choice One.
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October 2023 by Emilee
Having Choice One FCU Wilkes barre as my bank has been amazing! They have the best customer service and support around. They have convenient office hours and amazing 24 hr ATM service. They are super quick to return your inquiries on your account and their automated member hotline is great for emergent issues. I highly recommend them to my family and friends, many of which also hold an account with this branch and or the plains branch!
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October 2023 by Christopher Roach
This credit union is the best. Most specifically the people. They are always friendly and professional. If you have an issue or problem with an account etc., whether in person or on the phone, they will take the time to help you or point you in the right direction.
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October 2023 by Kel Love
I’ve been a member with this bank since 2006 and I’ve never had any issues. The staff is always super friendly and helpful. After being a member here since I was 12 I opened an account for my son here also. Highly recommend taking your banking needs here. -Kelsie Adam
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October 2023 by Jessica Appolo
I've been a member here for over 10 years. I'm so happy that I left the traditional banking system and fees behind. This is a great place to grow and become more financially independent. Great resources. Great people!
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October 2023 by Charlie Majikes Jr.
I've never had a problem at Choice one. Staff are excellent at what they do, courteous, friendly and always willing to answer all my questions. I have recommended them to my family and friends.
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October 2023 by judy l
Everyone at this branch has gone above and beyond for me.They are always friendly and make you feel welcome. I consider them like one of my family because they treat you as such..I do not live in the Wilkes Barre area and am closer to the Old Forge and Plains area but I drive the extra miles because I feel at home here..
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October 2023 by Krissy Fox
I have used this branch for years. Lately they have been having some kind of tech issues. I think they have been fixed. The staff is above great. Always friendly. Will continue to stay at this branch for years to come.
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October 2023 by April K
Amazing staff! Very knowledgeable. Always willing to help and give advise where needed. Love working with the people who work at this branch. Highly Recommended!! ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Joseph Cresho
Busiest day of the week. Saturday morning. Have to wait forever in line while one person does transactions. Can't go in and make a quick deposit either. I've had an account here for 20 years. I think it's time to move on. Plus they're just so behind when it comes to technology, etc.25 minutes. Still waiting in line.
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August 2023 by Filisys
You'd think a bank would at least be able to hire enough people so there's not a ten minute wait just to deposit something, but I guess even banks are willing to sacrifice customer experience to line their pockets.Hire more people, my father just had to wait almost 15 minutes just to deposit a check because there were only two employees, what a disgusting show of laziness on the management's part.
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May 2023 by Samantha Sorber
Worse bank in the whole entire valley with the most atrocious atm. I recently opened a business and I now have a business account I need to maintain as well as personal with this bank. 90 percent of the time the atm isn’t able to complete anything. It’s infuriating.
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May 2023 by Steven Udiski
I had access device fraud happen to my account. Spent the money to have the police report printed for them to do their investigation. Never been contacted or money refunded to my account. You call and no one answers the phone.
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December 2022 by loose bolt
Don't try making any purchases around Christmas time they will deny your card I've had nothing but issues since I've went to this bank I do not recommend
