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December 2023 by Bob Snow
The worst bank in Wilkes Barre pa aslo in the whole world , do not go , there , customer service , bank teller, in kidder st , is very rude and disrespectful, and be lying because they lazy don’t know how to do they job , I recommend not to go there you will regret it , the worst experience I had with an bank , don’t even deserve 1 star, I want get it 0 stars
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July 2023 by Sharla Timmons
Absolutely horrible waited for a call back for 4 hours when they said 39 min! Then the 1st agent u spoke with couldn't set up online banking for my business so transferred me to tech support literally waited an hour to be hung up on! Will be closing all 3 accounts Monday! What a waste of time.
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April 2023 by Ibamont LLC
Donna is the best. I enjoy banking with Citizens because of her !
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February 2023 by jason hu
my family and i have 3 personal account and one bussiness account、try to deposit dollar bill over there today 、and they dont let me deposit all of the bill because she was only one in the couner no help、and the line was so long、she tell me come back when it was not busy 、but i dont care how busy you are、im here first you got take care me first 、you dont tell me come back tomorrow、i dont have enough fk time to come back whenever you think you are not busy
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November 2022 by Keyon Mutua
Possibly one of the worst banks ever the ladies at the front never help with nothing if you do have a issue that needs help go to the lady at the desk in the back Hispanic or something the only one that figures it out and solves anything the rest are just inconsidered!!!
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July 2022 by Lucia baez
Love the tellers and bankers here always so helpful!
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March 2022 by Eric Weikel
By far the worst banking experience I've ever had in my lifeI walked in to get money put on an account so I can get around but no they will not transfer money to cash app so I'm left to walk up the interstate high way because I can't do what I eat with my money only they can wen two days with no food because can't transfer to cash app wow they worst my money will be getting moved if they leave me have it
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February 2022 by Andrew Netusil
Compared to my last bank luzerne, citizen has been a pleasure. Always a smile when I walk in, recently lobby was closed waited for a while at drive thru. They apologized. Short staff due to Covid. Well I can understand Overall a nice place to bank so far. No complaints except for my 8 foot 6 van the drive thru is a little thin but hey I can live with that
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January 2022 by Chris M
Tellers are extremely rude. Go to another branch.
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June 2021 by J Schultz
Lobby closed. Longest wait ever in drive up teller! Why does it take so long to do a transaction in the drive through? Why can’t the lobby be open?
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May 2021 by George Fox
I'm proud to say the kidder st location is getting a face lift...I'm the landscaper there..I'm sorry I can't help with the customer service.....however the building will look much nicer ....??????....
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March 2021 by The Conscious Persistence 7
I banked at Kidder st location for over 17 years and had 3 accounts and a home. I ran a bunch of money through their bank and they rewarded me with endless fees on top fees which added up to thousands of dollars over those years. Im getting ready to close my last account and refinance a loan through another bank. Should have done this years ago. Worst bank EVER! Customer service is in the trash.
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March 2021 by Robinson Mogena
I am never going back to that location Very Bad service
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December 2020 by Djouna M
I witness teller do a withdrawal without id or a bank card for a white man. We gave her a passport card. She did not give us the money. When we come back another teller was helping us she whispered something and come over to help us. We’re going to go bank somewhere else. Black people work hard too and make honest money. ??(her teller number is E903224
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November 2020 by Joel Placencia
Terrible service. By far worst bank ever
