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April 2025 by Brooke Sedrati
This is where I do my banking and it's excellent
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April 2025 by Albert Cisneros
excellent attention, very good service
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April 2025 by Melissa Reich
Would give this bank and app zero stars if I could. The bank and app are antiquated and we are switching to PNC as a result. Terrible customer service, app doesn’t work and they no longer cash bonds.
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March 2025 by edward straub
I find that the people at the Mountaintop branch are always polite and helpful
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March 2025 by Jason Jones
Colleen was very helpful and very nice, was a pleasure to deal with, would recommend.
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March 2025 by Emily S
I called looking for a small loan with a low APR rate. Cathy S from the Wilkes Barre office promptly returned my call, answered all my questions, and helped me find the best rate. The APR was significantly lower than others I've looked into. I met with Cathy the following day to finalize everything. She was very kind and made sure to go over every detail. All in all the whole process, including the loan deposited in my account, took less than 24 hours. Highly recommend!
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February 2025 by Dustin Walker
Cathy was fantastic! Very knowledgeable and helpful! She made everything a pleasure!!
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February 2025 by barb matta
I have to say Kristen (Krissy) at the Mt. Top location has been extremely helpful and supportive in helping me with a consolidation loan. They all staff have always been friendly and knowledgeable. I would 100% recommend their services.
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October 2024 by Brian Shaver
The staff is fantastic. Melissa husted was amazing and very helpful dealing with financial issues after the loss of a family member.
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May 2024 by rebecca frame
This credit union has been going downhill for years. Horrible service and their service fees are ridiculous.
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September 2023 by Andrew
Horrible customer service set up my card for the wrong account and have been extremely unhelpful in accessing my funds
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March 2023 by Belle Serra
Pleasant and helpful. Never there for more than 5 minutes.
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July 2022 by Karen I .M.
I have been with Cross Valley FCU since 1995. I had another bank for a very brief time before joining Cross Valley. I would never chose any other institution! Banking. Loans. Always the Best service. I honestly do not know why anyone would go anywhere else !
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November 2021 by Johnny Duke
Horrible! Absolutely no idea what customer service entails. They make you jump through multiple hoops to deposit money into your own account without valid explanation as to why you've got to jump. There is no need to wonder why CVFCU cannot keep members.
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August 2021 by Chris Mims
This is a horrible credit union, they are biased and the customer service is at best very minimal. They offer very little banking options, unaccommodating and they do not value you , your money or your service.
