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September 2023 by Andrew
Horrible customer service set up my card for the wrong account and have been extremely unhelpful in accessing my funds
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March 2023 by Belle Serra
Pleasant and helpful. Never there for more than 5 minutes.
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July 2022 by Karen I .M.
I have been with Cross Valley FCU since 1995. I had another bank for a very brief time before joining Cross Valley. I would never chose any other institution! Banking. Loans. Always the Best service. I honestly do not know why anyone would go anywhere else !
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November 2021 by Johnny Duke
Horrible! Absolutely no idea what customer service entails. They make you jump through multiple hoops to deposit money into your own account without valid explanation as to why you've got to jump. There is no need to wonder why CVFCU cannot keep members.
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August 2021 by Chris Mims
This is a horrible credit union, they are biased and the customer service is at best very minimal. They offer very little banking options, unaccommodating and they do not value you , your money or your service.
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October 2020 by Brandi Brace
We have worked with this bank (the same wonderful woman) for years. She has helped us refinance our home loan twice, has given us helpful information and was completely professional while still being friendly.We have had 3 car loans through them as well and the rates were absolutely amazing.We do almost everything through autopay so it is super easy.We have never once had an issue and will continue to use this bank for as much as possible.
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October 2020 by Bob Chmielewski
Customer service is horrible!! I’ve been having an issue with my account for months and still hasn’t been resolved. I’ve been giving the runaround and it doesn’t seem they care much.
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August 2020 by Daniel Eddy
Horrible bank. Don't ever make a mistake. They will tax you with overdraft fees for days. I would love to know how much they have made off of me already. That's not counting my wife and kids.
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July 2020 by Bob S.
First of all don't make the mistake I did I went to Ken Pollock Mitsubishi in Carbondale bought a brand new car and use Cross Valley Federal credit Union what they don't tell you is it is 17% interest. Try to contact them 570-823-6836 good luck no one will answer the phone call you back and all extensions go dead. Do your homework and he'd the warning
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July 2020 by XBroker I.
My sister, the child abuser, helped me sign up for an account here many years ago, bc she was a big shot w/ the social security. I kept it bc it was easier than to keep changing banks and the fees were low. So I revealed what a child abuser she really was after she passed recently & now they don't answer the phone there when I call. Sick... I'm trying to close a couple accounts since they raised their fees. What a sick, twisted feminazi, baby murdering area. So glad I got out of there. Yeah, cover for your child abusing friend. Turns out she did me this 'favor' so she could watch my finances through the feminazi network over all these years. Of course they would never admit they were sharing my personal info with her. Why else would a child abuser, 10 years older than me, help me in this way. She never did anything else 'for' me other than try to undermine me.
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March 2020 by Paul Radzavicz
Never a more incompetent bank. I was supposed to be sent my card for my account 10 days ago and they never sent it. I have had more access to my money thanks to this and have to transfer money, which they only allow 5 times a month before they charge, or how to the bank which normal people who work can only make it there on Saturdays one of my few days off. The customer service is atrocious because they could honestly care less.
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January 2020 by justin kirby
Not happy with my experience my loan payment book was never mailed out to me i called them to check in they told me i was 10 days late and that i had to pay today to avoid late fee ... paid with my card and then was charged a fee for paying with my card
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January 2020 by Patricia Jones
Friendly and fast service as always.
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March 2019 by Donald Decker
Best office in Valley
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November 2018 by Danny Disco
This location is awesome the staff are super friendly! Terri with the loan department is great. Awesome experience and with multiple locations throughout the county this credit union is unbeatable.
