Lowe’s Home Improvement in Wilkes Barre, PA, is a go-to destination for all home improvement needs, offering a wide range of gardening supplies, appliances, paint colors, and patio furniture. Customers have appreciated the helpfulness of staff members like Jim M. and Cory, who go the extra mile to assist with inquiries and provide excellent customer service. While some shoppers have encountered issues with product availability, such as subpar lumber and difficulties finding assistance in departments like appliances, others have enjoyed positive experiences. For instance, Helen from the Pro area has been recognized for her outstanding support, especially during busy holiday seasons. However, there are mixed reviews regarding pricing, with some customers finding better deals elsewhere. Overall, Lowe’s strives to create a welcoming shopping environment, though experiences may vary depending on the department and time of visit.
I like this Lowe's. Always find helpful associates. Corey was very kind today and running all over the store helping people out. Good stock of items.
February 2026
They have what you need ... Customer service is scarce. After 20 minutes of waiting, 2 came.
January 2026
Great customer service from the floor staff — they were helpful and attentive. Unfortunately, the lack of staffed registers and only self-checkout brought the experience down for me. 3⭐ overall
