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September 2023 by eli hake
AUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!THEY DONT DISCLOSE FEES! WENT IN TO GET A NEW CARD TO STOP N UNAUTHORIZED RECURRING DEBIT. The teller looked at my issue and said she blocked the cell carrier never asking me first or disclising a 37$fee I was charged later!AUGH!!!!!!!AAUUGGDSHYUJ%^#@_])%%AUGH!!!! NBT BANK IZ THEEE PITTZZZZZZZZZZZXZZ
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September 2022 by Charmagne
I've been banking here for about 30 some years. The employees are friendly helpfully you got questions on loans ect this place to go
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May 2021 by S Philly
Great bank! Nice employees!
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March 2021 by Carson Marino
Great bank! Nice employees!
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January 2021 by dangwutido
Save yourself the frustration use a credit union. Banks like this are for profit. Watch for hidden fees that will drain your account.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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February 2019 by Judi Comisky
I have been dealing with NBT bank for over 15 years. Always quick, courteous, personal customer service. Highly efficient well trained tellers. Always enough staff as to not have to wait in a long line. This bank has drive through banking, night deposit box and MAC machine. Very convenient hours as they are open from 8-5 Mon - Fri, Sat 8-12. Great people to do business with!
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August 2017 by Joseph Holtslander
Love this bank and the branch workers are always pleasant.
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July 2017 by Tyler Williams
Great bank they will know you by name very quickly
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February 2017 by Panagiotis Mellios
Very nice indeed and very friendly & helpful
