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March 2024 by Allison M.
pretty alright service. had to wait longer due to them putting on the wrong tire. unfortunately did dirty up the interior of my car :/ more work for me.
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February 2024 by louise bitzer
I have been going there for 20 years. The overall service has changed and I am no longer satisfied with them.
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January 2024 by Courtney Strein
Felicia gave me some of the best customer service I've ever had !
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January 2024 by Lindle Hippenstiel
Today at the Pep Boys in Wilkes-Barre, PA, I received service that was not only outstanding but above and beyond. It was only 15 degrees outside. My car died at the Sheetz convenience store across from the Pep Boys. I walked to the Pep Boys and asked if they could help me. Carla the Assistant Manager asked Mike to go with me to jump start my vehicle so I could get it over to the shop. Even though it was bitter cold outside, he did not hesitate and said he would help me. We got the car started and got it back to Pep Boys where the two mechanics both named Mike replaced my car battery in very quick fashion. Carla directed me to a place where I could sit and wait and keep warm while they worked on the car. I could not be more grateful nor more impressed with the caring service they provided to me. It is rare to find people that truly care these days and they also restored my faith in Pep Boys as a brand. I will continue to be a customer with Pep Boys due to their efforts. Please acknowledge them for a job well done. They are a credit to your brand. Thank you again Pep Boys!!! Thank you Carla, Mike, and Mike.Gratefully,Lindle H
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January 2024 by Charles Prinzivalli
Great service.
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January 2024 by Jeffrey Richards
Very thorough service. Fair prices, and very nice people.
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January 2024 by Jerry Richman
Great Staff. They make sure to let you know anything going on with your vehicle. This is my new go to place for service. Hopefully they get the waiting area renovated soon. That's my one improvement for them.
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January 2024 by Family Thingz
123123This is literally the best place ever!!!!!!!!!! From the two wonderful ladies in the front Felecia and Carla they were beyond amazing and super helpful in every way!!!!! I love love love this place they are the best make sure to go to them for all of your auto needs, down too Roberto for doing his thing taking off lug nut's!
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January 2024 by tazvaljs
Employees are very professional and always explain what the issue is and what could be causing it. Service is completed quickly and done well. I always get a great value for the services being completed.
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January 2024 by William Byrnes
Christmas weekend and our car battery died. Will any place be open? The AAA guy who gave us a boost thought not. Called Pep Boys that night and was able to get an appointment on Christmas Eve. Friendly folks there took care of the problem, and I drove home with a new battery in short order. Ho, ho ho!
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January 2024 by Daniel Arcure
Outstanding service! Technician quickly diagnosed the issue that triggered the "Check Engine" warning. They were able to promptly get the needed part and make the repair. Cost was reasonable and the overall experience was as good as could be expected, given the fact that this was a haste repair while travelling.
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January 2024 by Chrisy Gray
Money hungry….was told i need new tires got a second opinion less then 20 min after leaving and tires just needed air and are perfectly fine. Oil change takes 2hrs and normally washer fluid and air for tires are apart of an oil change and taken care of for free at other professional places like Valvoline here “you have to ask for that”. Save yourself the annoyance and take your business else where.
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January 2024 by Jay Cuh
Took way to long and tried to charge almost 1 thousand dollars in labor for 2 hours of work
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January 2024 by Richard Clapps
Fantastic service, fantastic staff
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January 2024 by A.L. N.C.
A1 service. Great job, Felicia.