-
December 2023 by Katalena “KAT” Kendig
Very convenient on time delivery on time pick up friendly drivers courteous customer service easy to use online perfect for your moving needs highly recommend
-
December 2023 by Shannon Rae
A little pricey but worth it for short term storage! Their customer service was great!
-
November 2023 by G R
WORST CUSTOMER SERVICE EVER. Period. I was scammed into getting a Pod. How? How about I was lied to about about scheduling moving times. I also had property damage from the delivery AND he didn’t place the pod where I requested even after the driver said he would put it where it needed to go! To boot there’s hidden fees in addition to what we paid being charged to my credit card. Runaround service reps who don’t care. Got a local number to call from customer service that’s fake. I was put on hold and hung up on... Veteran and Furious. Zero accountability. NEVER EVER EVER AGAIN. LIVE AND LEARN!!!
-
August 2023 by Mary Norovich
PODS was clearly the best choice for us. They were professional, timely and responsive to any questions I had. Would recommend them highly
-
June 2023 by Anthony Tarakdjian
Easy and fast, Professional people and very reliable and caring about your belongings.
-
May 2023 by Christopher Buccola
Price was not the absolute best, but was competitive, and PODS was the only choice for my long distance move.Customer service reps were prompt, courteous, knowledgeable and helpful.All drivers communicated well, and we're friendly and skilled.I hope I don't ever move long distance again, but if I do, pods will likely be my choice.
-
April 2023 by Kristin Keeney
This is the second time we’ve used PODS. The first time was for when we moved and we stored our POD for about a month and a half until we closed on our new home. This time, it was because we needed to empty our garage to have it remodeled so it stayed in our driveway. Both experiences were positive. They showed up on time, were communicative, and the overall ease and value is great. It’s so convenient to be able to utilize a service like this!
-
April 2023 by Kyle Ostopick
I called in and received a quote the same day. Great service!
-
December 2022 by Rick J
***Update a customer service representative reached out within in moments of posting my review. After 2 weeks and several inquiries as to when the Senior representative would be in touch with me. No one has ever contacted me. Just Like my initial complaint i made it seems Pods way of doing buisness is to place you on hold in hopes you will become frustrated or simply keep putting you off with ridiculous comments "we need time to research the issue" it should not take 2 weeks to listen to the taped recording of PoDs not delivering the container as scheduled.Second time I used PODS to move out of state 1st time went off flawless. This time was a complete cluster! I will NEVER AGAIN use PODS and will advise against anyone using their service!It was on the receiving end PODS dropped the ball. The container never arrived as scheduled. When I didn't receive the confirmation email the night before my scheduled move I called customer service. It took over an hour to speak to a live person THEN I was put on hold for 45 minutes only to be informed they went back listened to the recording and the container was indeed scheduled but unfortunately will not arrive on time. I explained it was currently 9pm my time, the movers were scheduled to be at my home at 9am tomorrow morning and it was to late to reschedule. I was responsible to pay a 500.00 show up fee and had to reschedule the movers. I filed an official complaint and was told it would be resolved in 3 days.To add insult to injury, the following day my CC was charged 156.00 redelivery fee. I called customer service and again spent a total of 1.5 hrs on hold before I was able to speak to a supervisor. When finally connected I explained the issue and my frustration I was reassured it had only been 2 days since I filed my complaint and the 156.00 would be added to my already submitted (RT) 500.00 I was claiming due solely to PODs. That was the last call PODS took for me. When I tried to check the status of my claim I was put on hold for over 1 hour before I hung up.Finally after 2 weeks of pods not responding I disputed the charge with capital one and I am currently appealing 656.00 charge.To date ~2 months have passed and PODS never responded to to my dispute.
-
October 2022 by Gerry B.
Our pod was in storage for 18 months and there was no damage or mold or mice. Al the driver was very friendly and helpful. The back door was stuck and Al came right over and opened it for us. If you're in NE PA and need a pod get it from Wilkes-Barre and ask for Al, he was great .......
-
September 2022 by Patrick Dattilo
IT was a complete disaster from the beginning to end. I'm expecting resolution for my lost money. Pods kept changing drop off therefore I had to keep contacting other coming about loading and emptying time. Then when I had crew here to upload it wrong pod was delivered. Also pickup was 5 days after emptying. I have been storing your pod empty for an additional 5 days. Driver said manager would call me and give me a credit that never happened. I feel that manager blew me off hoping I would go away.Patrick Dattilo
-
June 2022 by Kunihiko Matsui
everything went very smooth except for the pick up scheduling.I had to spend a quite a bit of time to make sure PODS were picked up.
-
April 2022 by Sandra Schmidt
Walter Gonzalez did a great job delivering our items safely. He communicated well giving us plenty of notice, and navigated our space efficiently. He was very friendly and professional.
-
January 2022 by John Lona
Thankfully these PODS People were nothing like the things from "Invasion of the Body Snatchers." They were friendly and courteous rather than devoid of human emotion. Highly recommended. I think I'll take an anxiety-free nap now.
-
January 2022 by Deb W
Absolutely the WORST moving and storage solution around. They really need to inform you what type of space is needed to drop and pick up a pod. Their scheduling is terrible too. Informing someone after 6pm of arrival window is crazy. Makes it impossible to schedule movers same day! It is also a very expensive service. Will NEVER use again and definitely would not recommend!!
