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December 2023 by Philip Sturr
Great, great staff, great prices ?
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September 2023 by Tammy Sunshine
I’m leaving a review for an amazing employee who helped me while visiting my family in Wilkes Barre PaHer name is Mary Cullum and I was so impressed with her performance/ personality and helpfulness that I promised myself to take the time to write one because it’s not every day we meet such amazing people that do that anymore!I live in another state and visited the store for cigarettes and cigars for my husband but bought more because she was super knowledgeable about so much in the store.Listen, a warm personality and beautiful smile means the world to me and I didn’t feel like I was a bother while she was helping me !I can’t wait to come back to visit again and most definitely will be coming back and hopefully will see Mary again !Thanks sweetie for my experience because I truly appreciate it !
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August 2023 by John Thompson
Store does not open on time and the manager and most employees are very rude you lost my business
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August 2023 by William Mis
Decent selection, very helpful staff
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July 2023 by Lily Wright
sick of the disrespect the people who work here have for customers who they assume are younger. My mother comes here often and wanted the company so my boyfriend and I went with her, I’m 22 and he’s 24. I’ve been carded at this place multiple times before, which is fine, however if you’re gonna have the policy to be 21 to enter the store, card people at the door like you’re supposed to. Train your employees to treat people like people, there was NO excuse for that employee to talk to me and my boyfriend THROUGH my mother. Asking HER if we are of age and if we have ID’s. He spoke to us like we were children when we weren’t even in line yet. We bought a candle, and he carded us both. My boyfriend wasn’t even the one buying the candle and he was carded. But the issue was the way the employee treated us, with nothing but condescending remarks and talked to us like we were children. Extremely disrespectful to us for no reason, we just wanted a candle, not to be treated with condescending tone and remarks and disrespect. Absolutely sick of it
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July 2023 by Stephen Dule
Best cigar selection and price in the valley.
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June 2023 by Ed B
Traveling from New Jersey- wanted some cigars while I enjoy the view of this beautiful town from my hotel. The person at the register is very friendly. I definitely will be returning to this place and I highly recommend it!
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May 2023 by Trin scorpio
Very nice customer service I won't lie .and the Sonoma cigarettes are 6 dollars and change. They also have lotto tickets.
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April 2023 by Joe Neb
Very convenient good prices very efficient staff
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December 2022 by Mary Ann Redmond
Love playing the Pa Skill machines here! I always walk away a winner!! They also have all my tobacco needs. I love Smokin Joes
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December 2022 by Jeremy “Smoothfront” Brodbeck
The 2 workers in the Smokin Joes store on 309 Wilkes Barre right now at 330 on aug 9 2021 were ignorant and didn't listen to anything I said or asked about.. Both workers were rude and seemed like they had a problem. I've been a Smokin joes customer for at least 7 years now and never had a problem like this it's actually the newer employees of the store this store on 309 has always been a great store to go to but now I think I'm going to have to look elsewhere for my tobacco needs. I will be getting there names and reporting them. My usual experiences in this smoking Joes is always fabulous never had a problem there before I don't know if it's the new holiday help because they weren't normal workers that I encounter there all the time. All the other workers theyre tremendous and helpful all the time this isn't a bad review on them workers or the store it's a bad review on the workers that were working on that day.
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November 2022 by Michael Beatty
We usually get Chris cross tobacco and tubes to make our own cigarettes we have been going here for many years and have always hes always had a positive experience
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November 2022 by Jim & Judy Avillion
All the guys are so nice there and the store has a great selection of items
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November 2022 by Sherry Prednis
Wonderful staff & Excellent customer service. Prices are quite reasonable...
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November 2022 by Dave Graboske
I get my tobacco and cigarettes here they're people who work the registers are friendly and professional
