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April 2025 by Renloy Trail
The worst staples ever. They are in the business of ignoring customers. AVOID IF YOU DON'T WANT TO BE IGNORED.
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March 2025 by Alan Chandler
Pretty bad when you go to checkout and you have a manager ignore you to proceed to have an argument with an associate out in the open in front of customers. Very unprofessional. Never shopping here again!(added after response from “owner”….typical response from a company that obviously does not care. You guys are a joke!!)
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November 2024 by Ondre Bent
Worst store everyone just sits down and don’t do nothing don’t answer the phone, but the minute you go in the store everyone’s sitting on there ass.
LAZY EMPLOYEES!!!
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October 2024 by Denise Sult
I went to Staples to buy copier paper. It was on sale and associate told me that if I bought a case of 5 packs, I'd save even more money.
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October 2024 by Michele Bellito-Stanford
"I had a terrible experience at Staples in Wilkes-Barre on 9/22/24. Both Olivia and another female employee were extremely unprofessional and completely unhelpful. When I asked about same-day business cards, they refused to offer any assistance, despite the website clearly stating this is a service they provide. I even offered to send an email confirming that I’d accept the cards as is, just to get my information printed, but they refused unless I was physically present. When I called back to ask if I could at least email a Word document for 20 simple copies, Olivia rudely said no without any explanation. How can a store that promises same-day business cards refuse to make basic copies? The customer service was horrible, and I am left frustrated and disappointed. Absolutely unacceptable!"
Not to mention that they are costing me a lot of money because I won't be able to give my information at a marketing event.
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September 2024 by Doreen
1 woman is checking everyone out poor thing line is backed up she has no help nice lady curly hair glasses
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August 2024 by Mark d
The Worst Business Experience I ever had.They misprinted important papers,badly, wrong words,misspellings...gave them another chance to reprint,it was 3 times worse.Staples Does NOT care about quality or customer satisfaction.they offered $25 coupon after I'm our $120
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August 2024 by Queen Taylor
To Alyssa the supervisor/manager?
You have poor customer service. If you are a miserable person that is fine, be miserable. But please find employment where you don't have to provide customer service people who are spending money in staples. In this economy you should be grateful that customers are patronizing brick and morter stores.
Amazon is easy and convenient and always have great customers service. Trust I will use them instead and I advise other to do so as well.
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July 2024 by Olly Mccall
I feel like if nothing was wrong the young blond associate wouldn’t have been covering her name tag and getting as aggressive. Darius at the front also declined to give me her name.
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June 2024 by Louis Piazza
NOT Handicapped accessible!!
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June 2024 by Rita Molino
I recently visited the Wilkes-Barre Staples store and purchased cartridges for my printer. The sales associate was very helpful, and I sincerely appreciated her assistance.
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May 2024 by William Yi
Garbage customer service. Just needed to drop off a bag for ups. No one even talked to me for 10 min as one person typed on computer and other adjusted displays.
No wonder they re going under .
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April 2024 by Thomas Jenkins
Could not place an order online as Staples would not accept a legal address.
Address that is on my license is 84 1/2 Plymouth Street Rear, Edwardsville, PA 18704.
I went to the store and was able to use it there and have the item delivered to the store.
I was supposed to receive an email stating when it arrived at the store. I never got an email about delivery. At 7 pm the day of the delivery I check the Fedex tracking number and found that it had been delivered to the store around 10 AM. Once I got to the store I had to wait 20 minutes for a clerk. She had to look for the shipment has it had not been checked in by anyone. Also using the same address even in the store Staples would not accept an online order for my wife. So I'm not sure I will be doing any more business with Staples.
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April 2024 by Vickie Bellevue
Spent a great number of hours with the Customerservice rep before making a final decision. He was extremely helpful and knowledgeable of all products.
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March 2024 by Lilbituvmagic
Currently running late for work .. I just wanted to say how nice kind and helpful Jonathan was assisting me with my ups drop off I was frustrated and him helping made my experience better thank you !
