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January 2024 by Bill L
They don't answer the phone during normal business hours. Absolutely worthless. "Mailbox of customer service is full."Also, the postal carrier left outgoing mail in my mailbox two days running (Friday and Saturday) so now it won't go out until Tuesday, assuming the carrier bothers to pick it up then and doesn't just leave it. (My usual carrier is very diligent about picking up the outgoing mail, though, this may be somebody else.)
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November 2023 by Aryan McDowell
Been calling since Monday at 7:30 and they don’t know how to answer the phone I did an address change September 27th and it’s still not done I live 10 hours away now this is ridiculous
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November 2023 by Gene Gerolami
At times they can't find my house or they deliver to the wrong address or steal my e bay purchase right out of the post office
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September 2023 by Marianne G
Very friendly and knowledgeable about my small postal issue. It got resolved, and I'm very satisfied. Also, the place was very clean.
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August 2023 by Robert Ricker
The Wilkes Barre Post Office are the most lazy , unprofessional workers i ever seen, i literally live 5 minutes away, so explain why when i get important mail, the due dates or response times already expired a week or so before???? WHY IS MAIL NOT DELIVERED PROMPTLY AND ON SCHEDULE ???? NOT FAIR WHY WE HAVE TO PAY PENALTY FEES DUE TO THEIR IRRESPONSIBLE NEGLEGENCE !!!!
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June 2023 by Jake B.
Impossible to call if there's a problem.Why bother with a phone number if nobody ever answers it?Fire the whole bunch from the manager on down. They're worthless.
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May 2023 by Nurse77
The older woman with short her at the front desk is very nice. However, the other women consistently treat customers rudely over and over for the last few years that I have been going there. They totally lack communication skills. Not a good experience. I go somewhere else when I can
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April 2023 by Emily Harchar
The older woman with short her at the front desk is very nice. However, the other women consistently treat customers rudely over and over for the last few years that I have been going there. They totally lack communication skills. Not a good experience. I go somewhere else when I can
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April 2023 by Lucy Lu
Waited over 40 min for a supervisor And no one came out . The day before I came and it was smoking so bad in there to the point even the employees were concerned . It’s ridiculous the wait time . Hire more employees and get better management
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March 2023 by Jamilyah Timmons
The delivery guys are great! However the girls at the front desk are extremely rude, unpleasant, and unprofessional. Don't bother complaining to supervisors because they simply don't care!!
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February 2023 by Robert Wickkiser
It's a great place to get your stamps and boxes for shipping stuff to family or friends
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December 2022 by Bernie Boyer
This is the worst post office I have ever seen...one clerk .long lines no sense of ergency to help customers.... employees are very rude ....The postal service should investigate this place...I waited almost an hour for someone to come out the back to track down stuff I never received...Post master are you doing your job to check on what's going on.Seems like your not doing anything about it.
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November 2022 by Darian Gregory
Postal Worker put my package in wrong mailbox and one of my neighbors kept it but post office claims zero liability for their postal workers incompetence. I will never use the post office for important deliveries again. They are only good for junk mail you won't care gets lost or delivered to a dishonest neighbor.
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November 2022 by Lourdes
Post office to inform them that they keep delivering other people's mail to my mailbox I'm afraid my mail is being disposed of by someone else who doesn't have the same common courtesy as me to give the other residence in my neighborhood their mail this is a concern I tried contacting the postal service to no avail all I get is a machine and it tells me I have to hang up because I don't have tracking numbers or that their service members can't answer my call so yes I'm extremely upset I wish somebody would would help me with this that I don't have to run over to the post office to inform them personally I'm a 71 year old female who doesn't need to be bothered with any of this
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October 2022 by J. T.
12:30 PM on October 3rd.. Line is super long and there's only 2 women working the counter. Fairly unacceptable. Waiting way too long. Hire someone maybe? I'm sure you can do it USPS, we believe in you. Nobody wants to work? Maybe offer a living wage? IDK. Figure it out.