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February 2024 by Margie Davis
The store is better now.
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February 2024 by Pat Wadsworth
The team is new but very helpful! Dallas is doing great
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January 2024 by Staci Bartlow
What is the point of having a store when you can’t offer any kind of tech support? Instead we are told to go to Best Buy which the nearest one is 45 minutes from me or buy a new phone. Instead I went home, did some goigle searches and watched some videos and fixed the phone myself. And those 2 girls you have working there, they are pretty rude and clueless. I think you need to find new help.
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January 2024 by Adam Wilson
Came to T-Mobile to make changes to my phone plan. I was informed that I had to call 611 to do any changes to my plan because they’re a “third party” store and couldn’t make changes to my plan. Sat on 611 hold for well over 30 minutes. They can’t touch your account unless to add lines. The employees seemed like we were bothering them. Truly pathetic. Why have a store if you can’t actually help out customers. Truly pathetic and unprofessional.
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December 2023 by Pamela Koch
Jen at T-Mobile Williamsport pa was fantastic she walked us through everything and answered any questions she was a great person to help us
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November 2023 by Wayne Perry
Representative was knowledgeable and able to assist me with the problem with my phone in minutes. The first time I went there to start new service there was only one person working. My understanding everyone but the store manager had quit that day. Some mistakes were made, had to call customer service later to have issues resolved but all was well.
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October 2023 by Jeff N.
Hours on google indicate they're open until 6. Hours on the door indicate they're open until 6. Locked door and zero employees indicate we're wrong and we drove an hour to do business elsewhere.
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October 2023 by Melissa Fenstermacher
Pulled in at 6pm. Female associate saw me and turned off lights and hid. Hours state open until 8pm. Only sign on door- not accepting cash. While I sit and type this, female came out saw me still sitting here, grabbed something and went back to hiding. Later a male associate came out with her and they both went back into the back. Not a good way to run a business. We drove an hour to get assistance with an phone issue and possibly add another line. ??♀️
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October 2023 by Natalie Melvin
Hours posted for today are 11-6. Wanted to go in and buy a new device and change my family of five all over to TMobile. Get there at 3pm. Doors locked and it is dark inside. No answer when I call. I mean maybe at least a sign on the door? I guess I’ll have to find a different carrier.
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July 2023 by Hunter Frantz
Site says open till 8 closed at 6:50. And you also can’t fix your wifi over the phone. Will be switching
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May 2023 by connie black
Staff was quick to fix our problem. Very friendly and helpful.
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March 2023 by Kathleen Freas
I did not like the way they treated the customer's. I was in there Friday they told me it would be hour until to help me.
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January 2023 by John N
The guys at the T-Mobile store on Williamsport provide really good, friendly customer service.
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December 2022 by Helen Dunkleberger
Left this company 2 months ago and they are still charging me for no nonsense Very frustrated at this point
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September 2022 by Morgan McDermott
Gregory was amazing he helped me trade my Verizon phone into a T-Mobile service explained my data plan an monthly payments. Highly recommend!
