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February 2024 by Dwayne Carter
Great customer service
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October 2023 by Sprint Manager
Customer service was terrible, I was lied to by an agent here in reference to charges. Spoke with the manager who proved to me his person misinformed me, he refused to fix the issue. I reached out in email to the owner/general manager without so much as a reply. Try some where else near town frfr.
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May 2023 by Kyle McNamara
My wife and I came in 10 minutes before business hours and a gentleman helped us well past closing time. Definitely didn’t have to stay but he did! So grateful, as this helped us continue on with a long drive.
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May 2023 by Google user
My wife and I came in 10 minutes before business hours and a gentleman helped us well past closing time. Definitely didn’t have to stay but he did! So grateful, as this helped us continue on with a long drive.
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March 2023 by Grace Summerson
I am very impressed with the service here! Brittany went above and beyond to help me solve a problem, which I greatly appreciate! If I need to rent a truck in the future, I'll be doing it from this location!
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February 2023 by Lesley S.
Worst service I've ever experienced in my life picking up and returning!! Absolutely ridiculous. Required to use my phone to process the transaction...they do not have their own device to scan ID...damage to truck not marked prior to receiving. Told by associate that we could drop off truck after hours if needed just call and I would Not be charged an additional day if I did so. Upon doing exactly that the new sales rep said that was not the case and I would indeed be charged if I did not bring the truck back by closing not done yet. When I took the truck back they disputed the gas gauge. TG I had saved the receipt........
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October 2022 by Stephanie Traxler
Staff was very friendly, assisted me to my vehicle with my purchases without having to ask. Thank you Brandon! U haul did good when they hired this young man.. highly recommend
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August 2022 by Vince Theresa Engelbrecht
They were nice to us. They even put our bike rack together and and put it on the hitch. also the installer took the time to show me how to use the rack. Very happy with the service we got
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August 2022 by Todd Peters
Have rented small trailers multiple times and purchased boxes and supplies frequently too. They are always friendly and knowledgeable. Have never felt rushed, or not valued as a customer! Thanks!!
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December 2021 by Sarah Kagan
Reserved a dozen furniture pads for $10 for 4 days for my mother. When she arrived the sales person incorrectly told her it would be $10/day. And told her it was more economical to buy them. So she ended up purchasing 8 furniture pads for $64 rather than renting 12 for $10. They took advantage of a customer that wasn’t sure what they were doing. I called corporate and they confirmed she was given bad information, but no action was taken to rectify the situation.
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December 2021 by S N
Was charged an extra day rental when the truck was returned 3 hours prior to the return time. This was refunded which was good. However I picked up the truck in a different location and the truck was covered in mud on the outside. It had rained for 2 days during the time I had the truck. I swept out the truck (as per the contract) but was still charged a cleaning fee. After speaking to Tyler.. the manager.. he told me I should’ve cleaned the area where my feet were once it reached their parking lot. In the pouring rain. It was clean until I got out to get the gas they require to fill before return. Tyler had an attitude. Do not recommend this place at all.
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September 2021 by Nathan Neese
told me my plug for the trailer lights weren't working correctly and gave me rude service and couldn't use their trailer had to use other trailer not from them and the lights worked perfect on that trailer and any other trailer I hauled with that truck for the last 10 years
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August 2021 by Anthony Button
Had an appointment two weeks in advance to get trailer hitch installed. Drove 100 miles to be told they didn’t have the parts. Never received a phone call saying parts were delayed. Not cool ?
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June 2021 by Sarah Kagan-Vega
Reserved a dozen furniture pads for $10 for 4 days for my mother. When she arrived the sales person incorrectly told her it would be $10/day. And told her it was more economical to buy them. So she ended up purchasing 8 furniture pads for $64 rather than renting 12 for $10. They took advantage of a customer that wasn’t sure what they were doing. I called corporate and they confirmed she was given bad information, but no action was taken to rectify the situation.
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April 2021 by Will Beck
Upon checking out, the man that helped me was great. But there was this co-worked that gave me real attitude when I started asking some questions. He was very disrespectful and very unprofessional. He is obviously in the wrong business and gives this company a bad image.
