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July 2025 by Cornelius Austin
Aaa's maintenance is just terrible, these people keep messing up my car. Don't ever go to their maintenance garage for anything they suck.
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July 2025 by Bill G
Manager at service very unprofessional, eating upfront of me and speaking to me like I am nobody. Stay away from this location
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July 2025 by Roadside Assistance
Poor service, manager at service she is unprofessional and very rude
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June 2025 by Andrew Becay
i took my car to aaa repair in willow grove for an inspection............ they would not pass it without 2,000 in repairs................... since i was not having any issues i did not trust them and took it someplace else where it passed inspection and was told there was nothing wrong with the car.
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June 2025 by Allison Sherick
I got my car towed and fixed at the AAA in Willow Grove if I could give the service a 0 I would the customer service was horrible they were extremely rude and slow it took them 4 days just to look at my car. I will never be dealing with them again
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May 2025 by zachary kirschner
Got my ac compressor replaced here and they did everything on time and had my car back to me in time for work. Aaron worked with a manager to get my part overnighted which is phenomenal customer service. Also Meklo was extremely nice and went above and beyond to have my car back to me on a tight schedule!! Appreciate everyone at AAA willow grove thank you will be returning!!
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May 2025 by peggy thomas
Need to do better on picking up customers it can get pretty dangerous outside waiting for a tow truck especially at night I need to do better and one should be waiting 2 hours now
car is still there so many days cars been not work on car yet getting ready to tow the car back to another mechanic AAA Willow Grove I'm sure they get paid a lot of money and not doing anything and I'll lose business that way
A month later the car still have problems holes are leaking gas line why should the same thing be leaking one of the problems that job didn't fix two of the problems the y'all did not fix to the car this does not make any sense I'm thinking you're teaching people how to fix cars and training but they're not fixing them right this has only been a month my husband pays AAA for more than two cars he's getting ready to pull out of paying for AAA it's a waste of money when y'all don't fix the car after it being told to your company my grandson's car is still messed up I think you'll do teaching program instead of someone that's on a regular job that's doing mechanic it's not right I spent a lot of money to get no service at all you might as well say
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May 2025 by Tona Morrow
Lousy Customer Service😕
I went to the AAA IdentoGO to get my fingerprints done. The website said they take walk in appointments but I did have an 11:30 appointment. Unfortunately my family had a medical situation that needed to be addressed. I came at 3:00. I walked in and stood in the empty lobby where there were a couple people at counters but I was unsure where to go. No sign directly said fingerprints. Nobody greeted me. That’s fine. So I chose the Welcome counter man. He was abrupt and rude from my first smiling hello interaction. Just blurted out “are an AAA member?” I said, oh yes! but my card was in my car -so he said my drivers license would do. I handed it to him. As he looked at his appointments for the day, I said, “I’m sorry I had an earlier appointment.” The instant attitude he gave me was totally unacceptable and unnecessary. The proper way of reacting would have been, “ I’m sorry but all the appointments are now full.” I work in customer service and sometimes even though you can’t give the customer what they want or need, just be nice! My AAA membership ends at the end of the month and I will not be renewing.
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May 2025 by Bill Holly
Friendly and professional staff.
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May 2025 by Hyejin Baek
I came for identogo with walk in. The person said I can't do it because no spot, then you should close walk in options.
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April 2025 by Philly Attorney
Such quick and efficient customer service. Got exactly what I needed in no time. Big shout out to Ashanti. Great team.
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March 2025 by wandy tiburcio
Went there to get my finger prints done as a walk-in at 10:30am I was told I had to wait for the next available appointment at 11:40 am and I did. I was sitting there waiting, at 11:45 she calls the next customer in that came in before me, and I told her I was next. She replied that as a walk in I had to come back at 1:pm because she was going to lunch at 12.
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January 2025 by Que Travis
Jackie was very helpful. Good customer service.
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November 2024 by Jessie Sariego
Had my car towed there after it breaking down. Seemed like good service until it wasn’t. They weren’t able to fix my car and told me to take it to the dealership. I went to take my car after they confirmed it was drivable only to get down the street for my car to break down in the middle of the road again. Called back to the service center and they just told me to call a tow. No sorry or anything about giving back my car still in the condition I dropped it off in. They did give me an oil change and a carbon filter clean. But the service was honestly sub par. Won’t be going back.
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November 2024 by Anthony S
Went here because my sister's car was having problems. First off NICO decided to do a combustion cleaning for 200 whatever that means and a oil change. STILL did not fix the issue. So he tells us to drive it to a dealerships cuz they can't figure it out. Tell me it's safe to drive. We'll 3 minutes down the rd it dies. Then i had to call a tow. What a waste of time. I am so incredible angry with NICO. Clearly lied to us and has no idea what they are doing. I'm definitely checking to see if they actually changed to oil in the car. All around terrible experience.
Never bring your car here and watch out for NICO
