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February 2024 by Jennifer Wilent
After an ungodly wait of 6 hours for AAA roadside assistance Tow to arrive. It was such a pleasure to be greeted by Juan the service manager on duty who went above and beyond to have my vehicle serviced in an extremely professional and timely manner. His customer service is top notch.
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February 2024 by James Hall
This location deserves ZERO stars. I went in for my rear tire which had a slow leak. It was determined that I had a nail in the tire, and both tires needed to be replaced to the time of $600. I agreed to price and the work was done. Less than 10 minutes of driving on the PA Turnpike, my car had two factory warning. One said the the tires were too small for AWD, the second said the car was overheating and to STOP immediately! I returned the cat to AAA to be met with callousness from both the technician and site manager: Tom Connolly. Tom explained that it was an honest mistake, and wanted to know what I wanted done about it. He said that he would need to drive to Warminster to get the correct size tires. I responses by saying that this shouldn’t have ever happened in the first place. Furthermore, this “honest mistake” could have had dire consequences. I expect compensation for my time, and poor service. I would NEVER recommend this location for service needs. Make the drive to Langhorne, PA, they perform decent work.
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December 2023 by Derrick Searles
Had a battery replaced, Dec 3. They left off one of the j-bolt connectors, so the battery isn't securely fastened. Unbelievable.
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November 2023 by Nick Stampone
Went to transfer a Title & plate.Our agent (Emily Nice) was very good at her job. She really knew what she was doing and did it in a professional yet cordial manner.She should be commended.
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October 2023 by Esperanza Valdez
horriblie customer service.I would not recommend going here unless you wanna be ignored and brushed off. A week ago my boyfrind was informed Triple A would replace a car battery free of charge. So I called and spoke to Juan who informed that wasn't true that I would have to buy the battery and they would install it for free because of my membership. So to verify I wasn't given the wrong information I called the 1-800 number and was informed Triple A had to test the battery and verify it was in fact dying for the free replacement. So today my boyfriend, who is also a mehanic, stopped by before heading into work and was ignored for a good aprox ten minutes. Then told he'd have to leave the car with them for the day which he could not do cause he was going to work on his day off to finish a job . When he told him all they had to was use the shop battery tester and go from there he was then told, only way to get the battery then sumbit it to Triple A customer service for some, reimbursement for the cost of the battery. Juan only became ruder once he learned my boyfriend was in the same line of work. Highly disappointed in the treatment we received. Juan made no eye contact or even cared that my boyfriend was standing in front of him he kept his eyes on his computer which did upset my boyfriend further because of the lack of respect and poor customser service
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September 2023 by Evan Smith
Living in Philly, I used to use the South Philly AAA Service Center for inspections/oil changes so I was happy to see one in Willow Grove. This location is pretty nice and the staff are helpful. Got my oil changed and some AC filters replaced here and everything went smoothly for the most part - when I got my car back and turned on the AC there was a very loud noise that was not present before. I went back in and they had a mechanic come out to look. A bunch of tissues/napkins had fallen from the glove box onto a fan for the AC, and easy fix, just would have been cool if someone had checked to make sure everything was working before giving me the car back.
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September 2023 by Mike Kacz
Went in to get a quote on auto and homeowners insurance. Met with Jason Davis - ended up purchasing both plans, halving what I currently pay with the same coverage. Can't recommend Jason or AAA insurance enough. Jason took the time to explain everything, I even finally understand full tort vs. limited tort and stacking!Even if not a AAA member, set up a time to speak with Jason. Might still save a ton of money. At the very least, you'll have a solid understanding of insurance options.Service: Auto insurance
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September 2023 by Mike Straub
I've been going here for any car work I haven't done myself since this location opened. Everyone I've interacted with has been knowledgeable and genuinely enjoy what they do.
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September 2023 by P N
I went to IdentiGo in this location. Erin and Antonio get all the claps! Very professional, very swift, and very polite for a rainy Saturday afternoon.
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August 2023 by Sally Cojocariu
The guys at car care in Willow Grove are the best. From Chris Miles and Mike at the front desk to Juan the mechanic, who worked on my car. Juan called me and explained everything good and bad with my car. Always a pleasant experience.
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August 2023 by Brian Green
Started out really liking them but after the last few years I've been noticing things that have been catching my attention in the wrong way; little things like charging me for emissions inspection when I should have been exempt or not performing services that I requested. Last time I came in they suggested $1300 worth of repairs to my car. The guy on the phone wasn't even sure what he was talking about when I asked him about my car. Something didn't feel right so I left. I went to AutoZone and got a diagnosis. AutoZone thought that it was just my spark plugs. Took it to a dealership. Dealership diagnosed it and charged me $250. It was my spark plugs. It's been months since then and my car is definitely fixed. AAA wanted to replace all my coils. I saved $1k by going somewhere else. I'm not rich and don't have a spare grand to just throw away.
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August 2023 by Savvy Reviewer
Went to the travel dept. @ AAA, spoke to Katie who was very helpful, patient and professional. Thanks!
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August 2023 by Nick Astacio
Ok, here is my opinion, I thought my transmission was going on my 2011 honda odyssey, so I told my wife to take it to AAA it was on a Friday so I knew my van wouldn't get looked at for a bit because of the previous customers they had. It took a few days but I expected that only because of the day I brought it in on (friday). So I checked in with Chris he was very direct basically if they can fix it, they will if they can't then they won't. I can't be mad at that. So I checked in Tuesday & talked to Tom again very straight forward (my van was next & his tec is finishing up some other work who was before me) when it was diagnosed it was the oil pressure switch. These guys are straight forward with me & my wife. I don't know them & have never seen them before. My van is running great now. So to Tom & Chris also the tec who worked on my van (I don't know the tecs name otherwise I'd put there name too lol). Thank you for putting my vehicle back on the road. If you are patient with them, they will be patient with you.
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July 2023 by Dana Emilia
I went to have my car inspected. Everyone was very pleasant. I was in and out in no time.
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July 2023 by Edward Bade
This is the place to go if you want an old-school fold up paper map. I did not think they made them anymore, with GPS being used. Glad to see some things never die
