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November 2025 by raeshawn Williamz
Nice place
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November 2025 by Naleeya Samira
I came here because my phone was defecting and my technician AL was very informative and helpful! I received great customer service when I got in. The wait wasn’t that long I’d say it was about 25-35 minutes but I walked out with my phone working and not defecting! I was scared at first because of the reviews but pray and ask God ( YAH ) to put you with the right people and he will make that happen!
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November 2025 by Natalie
The worst customer service ever! We were talked to like two small kids who did something wrong — all we wanted was to trade in our phones! The lady told us they were going home in 20 minutes and didn’t have time for that, and that we should come back tomorrow but not later than 7, even though they close at 8. Seriously? Isn’t that your job? Unbelievably rude and unprofessional experience.
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November 2025 by Michael Waxman
Apple Willow Grove Park just provided me with the BEST customer service I have EVER experienced! I received tech support from staff who are absolutely prepared to answer every question. And every tech specialist had a vibe that said “I really like my job.” Kudos to Bernard, Larry, and Celeste!
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November 2025 by Billy
I wasted a ton of time trying to unlock my ipod touch, only to find out its now useless. It seems that apple would rather their devices eventually become completely unusable at a certain point, rather than be able to just do the simple thing I want to do with this thing, play the music that I uploaded to it years ago, as any electronic product like this should. In fairness the woman that tried to assist me did nothing wrong. But after losing all that content (much of it personal content that cant be recovered) im done with their stuff
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October 2025 by Lally Turner
Went to the Apple Store in Willow Grove with a frozen phone. Welcoming person at front fixed it in less time than it took to write this! Thank you, Kevin!!!
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October 2025 by Gary Olewine
The staff there is very knowledgeable, friendly and professional.
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October 2025 by Walky Hort
Went to the store to get my phone restarted and associate bernard was extremely friendly and professional. Fix the issue immediately. Thank you!
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October 2025 by Hao Lin
I recently purchased a brand-new iPhone 17 Pro 512GB, and it has been functioning well. However, I recently discovered a significant issue: there’s a gap between the screen and the phone itself. I believe this generation of iPhones has some protection issues.
I approached the manager to inquire about a replacement, but despite the phone’s cost of $99 to fix, I declined to pay out of pocket. The manager’s attitude was dismissive and unhelpful, failing to listen to my concerns.
If there’s an option to give negative stars for this store, I would give it a negative 100. If you’re looking for a good service and shopping experience, I strongly advise against visiting this store.
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October 2025 by Shahrzad Dabiri
I received EXCELLENT service today! Bravo team! Shout outs for Danny and Shawn and the whole team for giving service very very fast and efficient✨There was no delays. I have gotten my problem solved within 20 min window. Same as everyone else! Bravo!!!! Excellent job team🌷
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October 2025 by Philemon Mathai
Staff here looks clueless. Came in to get my Mac book air pick up and the lady who gave it to me looked very unhappy and had a depressing tone. Never coming back here
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October 2025 by Ray Forte
Knowledgeable staff, helped us immediately without even having to wait for the Genius Bar.
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September 2025 by Denita Oden
MIKKI MIKKI MIKKI. Everyone should be helped by MIKKI. She is very knowledgeable, entertaining, down to earth and all around ALL THAT. My MacBook has a small crack on the inside and once she called my name to assist me I was on a launching pad. Because I was finna go off in a good way. This young lady MIKKI has been the best person I have EVER DEALT WITH. She told me things that no other employee has ever told me. So she is definitely top tier, this isn’t a matter of opinion THIS IS A FACT! She needs to be cloned! The wait time didn’t even bother me because I seen her help multiple people so I couldn’t even be upset. She deserves A RAISE AND PROMOTION
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September 2025 by Jane W
I had the worst experience of any Apple Store I’ve been to. First we waited 45 minutes for the privilegie of spending a lot of money to buy 2 Apple Watches. The person who helped us was clearly not well trained in the product or in serving customers. He never asked us which phones we had and after spending close to $1,0000 on 2 watches, my partner discovered her iPhone 11 would not support her Watch and she had to return it. Our salesperson was not familiar with the watches’ features and could not easily answer questions.
We were not given any help in using the app, putting on a band, nothing. Very disappointing. As a shareholder and customer, I expect better from Apple.
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September 2025 by DongPeng Guo
Came to buy a new mobile phone, stood for half an hour and no one paid attention to me, very poor service!
