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January 2024 by Jason Harrar
Absolutely the worst experience I have ever had in any retail store anywhere. I have never been treated with such disrespect and distain anywhere else. Even after leaving the store and working with customer service, the store manager continued to go out of their way to show how horrible their customer service really could be. If you want to go to Bob's, literally pick ANY store except the willow Grove store. The assistant manager Joel is a bully who will sabotage you out of spite. The store manager Robyn is rude and will "show you who the boss is" by stepping on anyone she feels like stepping on just because she thinks she can. Just literally pick any store other than the Willow Grove store. Or call customer service and work with them insteadCalling Customer service is a great experience and preferred alternative!
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January 2024 by Dennis Mcconomy
Great but they push the protection plan too much. And they do not tell you the delivery options like just drop off and not unpacking saved 200.00 on just drop off but had too explain too them before they would let you know.Was about to got to another place to save the 300.00 delivery charge.
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December 2023 by Nina Chavis
Eileen was amazing! We walking into Bob’s a few minutes before closing… Eileen was very warm and happy to see us. She was very patient with us. Really appreciate this level of customer service!
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December 2023 by Katie Edmonds
Customer service was great! Stephanie helped me order a new sofa right over the phone. Ordered on Thursday 12/14 and will be delivered by Tuesday 12/19. I’m excited to have my new sofa before Christmas!
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December 2023 by Scotty Sevins
I cannot speak highly enough of the customer service that I got From Marlene at the willow Grove location. We came in to furnish a few rooms. We had to come back in a few times before we could make up our mind. We were those indecisive “annoying” customers lol. Nothing was ever a problem and she went far Above and Beyond to make sure we were settled and happy. Thank you so much Marlene, it was by far the best customer service I’ve had anywhere in a very long time.
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December 2023 by Bill Stewart
Eileen helped me & my wife found our new sectional. She was very nice & professional. Answered any questions we had and made it an easy process!
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December 2023 by Erica Miles
Amani E. is one of the best salesman I’ve ever worked with at Bob’s. I usually go to the King of Prussia store and I stopped going there because the sales people were very aggressive. I definitely recommend the Willow Grove store ask for Amani he’s extremely helpful and knows his stuff.
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October 2023 by John Tiffany DDS
Fantastic experience with a personal touch. We were greeted kindly, with no pressure, by Heath. He informed us where the items we were looking for were located and most importantly the free ice cream, cookies, and candy. We found our item quickly and Heath was super professional and helpful with the checkout process. I really do not enjoy furniture shopping but this was easy! Thanks Heath!
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October 2023 by Andrew Bird
Very clean and laid back atmosphere. Our sales associate, Amani, was very accommodating and professional. No pressure and quick ordering process.
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October 2023 by Patrick Marley
Walked in knew what I wanted, salesman was quick and efficient, didn't try to up sell anything but the good proof and was out in under 30 mins
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September 2023 by Victoria Geppert
Great experience! So smooth and easy with the financing. Super friendly staff.
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September 2023 by Robert Eder
Very clean and laid back atmosphere. Came in with my wife, daughter and toddler. Our sales associate, Jim, was very accommodating and patient while we were trying to look at furniture and also juggle an active 3 year old bouncing all over the store. Rather than pressure us into a sale, he offered us lots of help and insight into what would fit our space best. Looking forward to the delivery of our new sectional. 5 Star experience and if you’re shopping the Willow Grove store, ask for Jim!
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September 2023 by Juswin Ealias
The customer service was great, helped me purchase and schedule the delivery of the product.
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September 2023 by Fred Williams
The employee was super awesome! I tried to recruit her, but she’s in New York! She was outstanding!
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September 2023 by Eliot L
Bought a new chair this morning at this location . Salesperson Marlene was great. Took us around the store to show us what is available. No pressure at all to make a sale. Nice place to go if you need furniture
