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April 2024 by steve b
We had a great experience there! Siani I think was her name helped us. She was awesome. Super nice!!
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April 2024 by Daniela Salguero
Went here today with my cousins. Worker helping us was mean and had an unnecessary attitude. All because one of my cousins laughed he got upset and gave an attitude for no reason. He got mad for us saying “we love you” in spanish for the little voice in the bear thingy. He was being disrespectful and passive aggressive. I’ve had good experiences at other build a bears but this one was one of the worst. Never coming back.
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March 2024 by billy leake
Had a birthday party there today for my 8 year old. Katie and Q and the rest of the staff were amazing. Friendly, fun and engaging. highly recommend ?. Great Job!
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March 2024 by Nelson Olmo
I mean if the employees don’t like working at build a bear, why don’t they just quit, pursue their career or something, idk, anything but working here if you hate it that much, you work at a kid store with a dead personality like come on now. Then you got a weird homosexual asking if I named my son after Nicki Minaj’s alter ego, like bro do I look like the kind of GROWN MAN that’ll name my son after something of Nicki Minaj.
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January 2024 by Madison
I was hesitant to write this review until my little sisters who I brought mentioned the experience we had again today. A week ago Sunday, I brought my sisters here for the first time, it was really exciting until we were helped by a man whose name starts with an A. As we were getting our animals stuffed, he started asking really personal questions. My sisters are 13 years younger than me and he was asking me how they are related to me because they are mixed and I’m white, I didn’t think this was appropriate, especially for my 7 and 6 year old sisters to hear. And he proceeds to say “I bet you get asked that a lot” I said no, not really since it’s nobody’s business. Then he was guessing my sisters ages and said “being 6 is no fun, you can’t drink, smoke, or drive” and this is where I was completely disgusted, not only saying that, but he was talking to my sisters like they were adults, and when they didn’t understand he would get frustrated. After awkward silence, he asked if they wanted a scent or a beating heart, I told my sisters they could only get one, and when they picked the scents, he proceeds to hand them the beating heart anyway after I said no. I understand they want to make as much sales as they can, but I told him no and he proceeded to anyway. Finally after he was done helping us, we picked out clothes, and accessories. The Ladies who were ringing us up were very nice, the one even gave my sisters stickers. I spent a lot of money here and I wouldn’t say it was a good experience until the end.
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November 2023 by Sam Donovan
Literally came here for a nice date w my boyfriend and the employee would not stop interjecting into our conversations. He made the experience incredibly uncomfortable and our stuffed animal ended up smelling like his BO. He kept pushing us to buy things we didn't want and treated customers like they were suckers. I would give 0 stars if I could.
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October 2023 by Aracelis Torres
Love their plushies! The quality is the best.
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May 2023 by Mary Virgara
We took our great granddaughter there yesterday. The associate there was so lovely and caring. She helped my great granddaughter pick what stuffed animal she wanted. The associate did such a great job of interacting with my granddaughter when it was time to place a red heart into the stuffed animal. Great experience for all. Highly recommend.
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April 2023 by Shanee A
Recently to this Build a Bear location for my daughters birthday April 11, 2023. Let’s just say it was the worst experience for her ever and she wanted the bear so bad that I could not tell her no. From entering the store there was no greeting. There were 2 employees having a conversation amongst each other. My daughter played around in the store for about 5 mins until I had to say something to the employee in order to get their attention. Once my daughter picked out a bear we got the employee came over to assist. My daughter changed her mind about the original bear that she picked and got another one the employee sucked her teeth. The experience as a whole was very draining for me based upon attitudes. Let’s just say that the service was not worth it especially when you work in customer service. Hiring people that actually like kids and are kind to them goes along way.
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April 2023 by Gelena T
Took my daughter there today for her birthday. She had a great experience. It's not cheap for sure with all of the extras but she's so happy with her bunny.There was only one person working but she was very pleasant.
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March 2023 by D C (HoLy)
Very Nice Staff, But Prices Didn't Match The Experience. Staff Did The Best They Could With That Theu Head. Store Definitely Needs A Revamp.
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March 2023 by Sieanna Rahatt
My boyfriend and I came here for the first time in years for an early Valentine’s Day!! We both grew up consistently going to build-a-bear, and it was so lovely to be able to relive that feeling as adults! The Pokémon promotion was super exciting, and we were overjoyed to find these Teddiursa and a matching sound to go with them! Christina helped us and she was so lovely and kind, and genuinely seemed interested in us and our interests! We truly felt like kids again :)
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March 2023 by D C
Very Nice Staff, But Prices Didn't Match The Experience. Staff Did The Best They Could With That Theu Head. Store Definitely Needs A Revamp.
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December 2022 by tatumm
First day we went their system was down. It was suppose to open an hour after original opening time, then postponed to two hours after opening time. We waited since we were visiting and don't have one back home. They ended up staying closed the whole day. The next day we showed up it was my daughter's bday, not one mention of having to buy the "birthday bear" to get it the price of the child's age deal they have. Upon check out they mention after having the dolls done and yes we mentioned/asked and said it was her bday prior and before starting and picking any dolls. Person who helped us had no emotion seemed to dislike kids but overall was an alright visit just for the bears !
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November 2022 by sharman conklin
Got our granddaughter a reindeer. Very expensive they keep asking the child what they want not the parent. Very pushy on the extras.
