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March 2024 by Joelyshka Diaz
Workers attitude is insane fix ya attitude for
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February 2024 by Mohamad Hamed
I ordered ice matcha latte, it’s terrible it taste Milk only.
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August 2023 by Jenny Pak
Went there on a Saturday and there was a group of people working there. Got my order within minutes after ordering on the kiosk. There was an employee who took her time to make my drink perfectly. Bless her heart.
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February 2023 by Emily R.
This dunkin sucks. One of the women that works there is so rude. She's there's on most days if not everyday but she's really rude. I work in the mall so I get what it's like to be exhausted but this woman shouldn't have a job. She's also always on her phone which is why she never takes my order right. The food is also mediocre. I have a pork allergy so I only order turkey products and i have to ask her to change her gloves but she doesn't. the atmosphere feels so toxic and her customer service skills are poor.
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January 2023 by Catherine Morrison
Was there today, January 8th around 2:30 p.m., and there were two young males behind the counter. The taller one was working hard taking care of customers in the drive -thru line and the short one was sitting on a chair in the back, behind the counter. The hard worker finally asked the lazy a*** can you help her? He reluctantly got up and asked, in a bored tone, can I help you? My grandchildren wanted the pink icing with rainbow sprinkles donuts. There were minimal donuts on display. Leftover muffins, holes and coffee crullers. He said, this is it I wound up buying two stale ones that were inedible to my grandchildren. Get your act together with checking on your employees ' behavior off hours and the products you're supposed to be offering that you advertise about!
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January 2023 by Cece Mack
I work in the mall and it’s a shame that I’ve come in contact with this issue more than once at this Dunkin Donuts. They are ridiculously understaffed. I try my best to be understanding and patient but there’s is no reason that I’m waiting 20 minutes at the location for an order I placed 10 minutes prior to that 20. Some of us have to be on time for work…
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October 2022 by Will
Literally worse dunkin ever. I only see one person working whose neglecting the line and they’re accepting online orders. For a mall I went up to Starbucks. Pardon my language but screw this dunkin. I worked in dominos for years and we learned how to turn off orders or hire call ins. Anyways, Just go to Starbucks
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September 2022 by rosemary smith
i got a decaf peppermint latte, and i was standing to the side waiting for my drink. i watched them put regular cold brew in it so i asked for them to remake it because i can’t have caffeine. when they were remaking it they literally put watered down coffee in my drink instead of decaf????? it tasted awful to. i also got a sandwich and i was standing there for like 8 minutes waiting for it and when i asked about it they said they hadn’t even started making it yet, and they weren’t even busy or making other food
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July 2022 by Maharshi Patel
The staff has always been great. Great ice coffees and lattes
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June 2022 by Jovanny Pares
I had to leave because I had to wait over 30 mins for a drink. Horrible management and embarrassing to have people there with no support
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March 2022 by Umesh patel
Ice coffees are great here.
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February 2022 by Kelly M.
I have gone to this Dunkin' on so many occasions and constantly walk away disappointed. The food is mediocre at best, the bagels are constantly undercooked, whipped cream is frequently left off drinks that call for it as well as any drizzles that go on top, and you have to try and get the attention of whoever's working there when they leave something out of your order because they don't pay attention to anyone who's not actively ordering. I love Dunkin at other locations but this is just a big let down for something that's meant to be more convenient.
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November 2021 by Rosie
i got a decaf peppermint latte, and i was standing to the side waiting for my drink. i watched them put regular cold brew in it so i asked for them to remake it because i can’t have caffeine. when they were remaking it they literally put watered down coffee in my drink instead of decaf????? it tasted awful to. i also got a sandwich and i was standing there for like 8 minutes waiting for it and when i asked about it they said they hadn’t even started making it yet, and they weren’t even busy or making other food
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November 2021 by Esmeralda Mendoza
They always get my order wrong. And I've found hair in my food.
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October 2021 by Geoff Wilson
This place was horrible the Indian person they was the supervisor or manager was rude and ignorant . I asked for a large 32oz ice coffee with no ice as I am not supposed to eat ice and have things at room temp he said we can’t do that and get out of line and I just removed myself and told him that he was very unprofessional .. this is how problems arise in today’s society and he had a smerk on his face this is a very unprofessional place to go to and I guess they don’t care because they have people that are loyal to DD!!!! This needs to change willow grove park mall lower level DD…..Abhi was the manager in question…
