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February 2024 by Walt Levy
Very friendly and professional
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February 2024 by Vinnie Thompson
Pat, Assistant Manager, always great customer service!
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February 2024 by Jean Boland
The staff was extremely helpful. They readily accommodated my request to rent a car earlier than expected. The process was fast and smooth. Would go there again!
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December 2023 by Elizabeth Waters
I have NEVER had a good experience at this place. They are horrible!! I went with the money to pick up the car - has to be only one major credit card. This was never explained. On the enterprise web site it says a debit card is fine. So basically, the day before Christmas and we can’t go. No compassion. Please do not use them.
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November 2023 by David S. Capelli
Having dropped my auto off at Kennedy Collision in Willow Grove, PA my insurance company set me up with Enterprise Rent-A-Car in Willow Grove, PA. Given how inconvenienced I was with my auto, Wynter and the team at Enterprise made for a painless and easy process. I was in and out relatively quickly and even though they did not have the car of my choice available, Wynter kept me informed and a day later, I was provided the car of my exact choice. I was even able to leave the rental at Collison center when my car was ready. I look forward to using Wynter and Enterprise again for my car rental needs.
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October 2023 by Joe H
The location was very busy. The guy at the counter,Tim, was incredibly helpful. Got us a great car and walked my wife and I through the process. I can't recommend the location and specifically Tim enough.
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August 2023 by Monique
I want to give a heartfelt thank you to the team and manager at the Willow Grove enterprise. I was in a jam and needed a car ASAP. They got me in a car in 30 min and was always available to answer any questions or concerns I had. I rented a 2020 Nissan Murano and loved it so much, I purchased my very own today!!! I was even able to leave the rental at the dealership for pickup. Thank you again for your amazing customer service and support. Do not hesitate to stop by this location if you're in need of a rental car.
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August 2023 by Paula Burns
I can’t say I’m a fan of all enterprises, but the one on York Road in Willow Grove, Pennsylvania has the most amazing staff. Everyone is nicer than the other, and no matter how busy they got. They kept their cool and provided wonderful customer service to everyone. And it was crazy on a Friday night. It was like standing room only and out the door. Kudos to everyone that was working.
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July 2023 by Christina Greshchuk
Phenomenal experience renting a vehicle at this Enterprise location. Jack was extremely professional, knowledgeable and kind. The place was super busy when I arrived however Jack was able to assist me with my rental pretty quickly and within 10 minutes I was ready to go. The drop off process was also very easy and fast. My rental was excellent and the service was outstanding.Will definitely recommend to others and come back!
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July 2023 by Malika Thomas
I rent often for mostly business purposes. Staff are usually nice and I have yet to have an issue with a vehicle after pulling off the lot. I do notice that the cars are never cleaned thoroughly. Each time I pick up, I’ve noticed smoke smells and we have to change the vehicle, dirty smudges on interior screens and doors, dust, etc.. Last time I rented, there was dog hair all over and brown stuff in vents. Before leaving I have to ask the staff to clean the car before I go. I hate having to do this! In which is an inconvenience after I’ve checked out. And it leaves me to feel like I’m nagging about telling them to do what should already be done. Still my most most convenient location and as said, staff are very pleasant. Regardless of my request. They seem swamped with little help. Especially on Friday’s and Saturdays.
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July 2023 by sherise bartlett
Jack and his team at Willow Grove Enterprise are great people. They took care of my needs and helped me with my reservations. Also they check on me the entire time I was renting with them, to see if it was anything that they could do to make my rental better. Great customer service. Awesome I will rent with them again.
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July 2023 by annette dougherty
Rented from Enterprise in Willow Grove over Fathers Day weekend. It was such a pleasure! Jack was excellent and really saved the day as our family car had broken down just as we were headed to Hershey Park for the weekend. Jack arranged for a last minute pick up brought me to the location and had us back on the road in a comfortable car in no time. The price was reasonable, the service excellent. I really can’t recommend Jack and the team at the Willow Grove Enterprise more highly.Thanks so much!
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July 2023 by Leon Poulson
I was pleasantly surprised with the customer service this weekend. I have not enjoyed Enterprise as an enterprise in many years because of what I perceive as uncaring and scripted agents.Amanda was a joy to deal with. She called to let me know that her inventory was low, was straight up with the situation and set the expectation. She did not guarantee anything but said she’d provide an update so I would not be left hanging. She delivered, checked me in and got me out the door with ease which I appreciate.Winter was equally pleasant and professional. Checking the car in was a joy and will come back to this Enterprise because of them. Thank you Amanda and Winter!!!
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June 2023 by Chanell Tague
I WILL NEVER USE THIS COMPANY AGAIN.I was in an auto accident in Feb and had to use them through insurance. They gave me the most expensive car on the lot, without letting me know the cost, or letting me choose a more cost efficient car.My Insurance allowance ran out in two weeks and my car was in the shop for 6... they tried to charge me almost $3k for the rental ......I called and called and called, and the branch manager just ignored my calls, and never returned them.Once again, here I am with the EXACT SAME COMPLAINT. I HAD to use enterprise through insurance and I told the new branch manager what a horrible experience I had before and he assured me they would take care of me.... FAST forward to a month of one rental that costs $185 per day..... and they have drained my bank account.WHO OPERATES A BUSINESS LIKE THIS??? I am a single mother with two jobs who can barely put food on the table and this company is out here charging people for cars they didn't want to rent.I made a reservation for an economy car to begin with. After they sent me on a wild goose chase to get a car, I was put on the back burner with no car for almost a week because the branch manager at one location said, "Call on Monday we will definitely have a car for you."On Monday he said, call on Wednesday.On Wednesday he said, call tomorrow.On Thursday he said, call next week. Once again, no one is helping me, I've been calling for two weeks: Corporate offices, Regional Offices... One gentleman told me No we won't help you , you need to return the car today. I asked him politely if he would transfer me to another representative because I felt like we weren't communicating well and he just kept saying no. I asked to speak to a supervisor and he said, I'll give you the number to the branch you rented the car from, I told him over and over that they weren't returning my calls or willing to help me get into a cheaper rental.AND now i have payed $900 OUT OF POCKET .... thank you!!!! I can't pay my bills now. I'd much rather walk 27 miles to work than deal with this company again... how are you still in business????
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May 2023 by Mi Young Kim
I did a car accident last November. I rented for 6 months in Old york Road. I didn't authorize protection because i have car insurance. but he did. When i signed, he was just here here like that. No explain. so i paid $4000 for the protection fee and $10000 for rent. They didn't email me regarding any rental agreement. So i spoke and emailed the manager about this matter. He said to care about this fee, but after retun to the car, he did just wave the $185. Everybody checked before signing. Don't trust them. I didn't never review any site, but i am so mad and not understanding. I want to share everyone.
