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September 2025 by Nat
Karen- the nice kind was wonderful!
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September 2025 by Joanne Dorman
Been here a long time Karen was great
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September 2025 by Cristina Day
Karen does a great job
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September 2025 by Vladi La Persona World world
Karen was great nice services 🙏🏽
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September 2025 by Fernando Pagan
Karen, did an amazing job!
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September 2025 by Melody Clarke
Karen as wonderful and sweet
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September 2025 by Holden Rogers
Keith was awesome, thank you so much!
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August 2025 by George Perez
Great service
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August 2025 by Dana Smith
When COVID hit in early 2020, I put nearly everything I own into storage at Extra Space Storage (Willow Grove, PA) and moved from Center City, Philadelphia to Utah to be closer to family and my aging parents. I have had terrible experiences with other storage facilities in the past, so I did some research into what facilities had good reviews and reasonable prices. I chose this Extra Space location and truly hoped for the best.
Today, I returned to my Extra Space storage unit to have Old City movers load up everything to bring it to my home in NC. I had emotionally prepared myself for my stored items to be a mess, for there to be a ton of dust and possibly even bugs on my things. It had been years, after all. I had even emotionally prepared myself for my items to have been rifled through or some items stolen, because that had happened at a previous storage unit in Utah (not at an Extra Space).
When I arrived to Extra Space this morning, I had tried to keep my expectations as low as possible. My gate code worked the first time. My keys to my locks still worked and my locks looked as shiny as the day I put them on the unit 5 years ago. The facility floor was impeccably clean, as was the floor in my storage unit. Mind you, I’ve not been back to this storage unit since I had Old City movers load it up 5 years ago. I was in tears when I opened the storage doors. Everything was PERFECT. Everything was clean. REMARKABLY CLEAN. I took videos to send to my family because we’ve been through the storage unit drama in the past at other facilities. I couldn’t believe how great everything looked and how clean everything was. I am so grateful to this Extra Space facility for taking care of the facility so that my possessions would be safe and secure.
I went down to the office to say thank you to the person working, and realized when I knocked on the door that the office wasn’t scheduled to open for another 15 minutes. There was a person at the desk and I thought, oh he may not open the door since it’s still early. He (Keith Travis) turned and smiled at me, quickly walked over to unlock and open the door and welcomed me into the office - as if it wasn’t 15 minutes before scheduled opening time. Keith was very helpful, kind, welcoming, and customer service-friendly.
I HIGHLY recommend this location. My experience couldn’t have been better. Although I paid a lot of money for the storage unit in the 5 years I had it, it was worth it. Extra Space takes great care of their facility so that my things were cared for. Thank you, thank you!
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August 2025 by TheFixFaison
Karen and Keith have always been amazing. If you communicate with them they will make sure you do not lose your stuff. Ive been renting on and off here for years. I highly reccomend.
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July 2025 by Judith Travis
Awesome customer service.
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July 2025 by Rebecca Free
Awesome! Great help! Thanks!!
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September 2024 by Zach Hagain
Had the pleasure of meeting Karen and she went over and beyond to help me today. Great customer service!
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August 2024 by Joan
The staff is very friendly and helpful
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August 2024 by BISHOP DAILEY
The best manager I have ever met.?
