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March 2024 by Danae L
I took my nephew here last Saturday and I must mention that he has Autism. He loves the movie Coraline, and I wanted to get him a few pieces from the movie. It was around 7pm, and the staff were helpful and patient. It warmed my heart when the associate said bye to my nephew by his name. Although my nephew didn’t respond back it’s good to see people who embrace differences in others. Good job staff at Hot Topic.!!
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February 2024 by Sharon Cornwell
Love this store!
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January 2024 by Nick Valenza
Kids had fun shopping. Store was well organized and clean, clothing folded, etc. Always a favorite to visit when at the Mall.
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January 2024 by lucas pronesti
Manager handled an online return very well. They couldn't find my order in the system so sheet showing them the revisit they were able to give me my money back
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January 2024 by S. D. Good
Great tees, polite employees, decent prices.
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January 2024 by Ken MacMillan
This app drops you on the second floor Primark entrance. Hot Topic is on the first floor in the mall itself. When you walk in, stick to the left until you exit Primark & Hot Topic is below you on your side. Look for it from the second floor while heading to the down escalator.
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December 2023 by rob wilson
Staff friendly looked at other locations to find item I was looking for. Thanks
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October 2023 by Colleen Gallagher-Hill
Had an enjoyable experience, manager very helpful.
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September 2023 by Bri R.
this was the absolute worse hot topic i have ever been to. the employee on shift was very unprofessional and had a disgusting attitude. my mom had informed him that a kid was trying to steal and the employees respone was "hes fine". the kid that was trying to steal walked to the register and put the item down once called out. the employees said he was "friends" with this kid. like what?? ur a grown adult and ur "friends" with a child?? very weird. my mom and i were told to get out after some words were said back and forth between the employee and my mom. wouldnt you as an employee be thankful that some kid didnt steal from your store?? god only knows how many times the kid has stolen too. disappointed in how we and the situation were treated. as an avid hot topic customer i am extremely uncomfortable and disgusted by this experience.
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April 2023 by Jaylah Gilliam
I love the clothes in their so cool
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April 2023 by Jet Boston
I always enjoy checking out Hot Topic. The one at Willow Grove mall is nice and has a decent selection. If you enjoy anime, you will like Hot Topic. They do still have some goth, punk, and band items, but mostly anime. I usually find good jewelry here.
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April 2023 by Quindell Casby
My twelve year old daughter really loves all the jury and t shirts that you guys have It's a excellent place for a young lady to start expressing her style
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March 2023 by Esther Soto
Loved the place my son loves the deals
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October 2022 by Casey Burke
Was only remotely watched while trying to shop which was refreshing. The store was organized and easy to navigate. There were decent sales and the staff was very polite.
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September 2022 by Bree Halili
Love hot topic in general and have since I was a teenager, but the last couple times I've been in there, I feel like I do a better job at greeting the staff than they greet myself or others. Not all the staff are awful, though. The one guy, I assume is a manager, does not have the best customer service skills from what I've seen. Never seen a smile and is slightly dismissive. I understand retail can be tiring and frustrating, having worked in the field myself for years, but I know not exuding positivity and friendliness for good customer experience wouldn't fly.
