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November 2023 by C D'Onofrio
Fantastic experience at Mattress Firm! Hamed was super helpful in selling me a bed that fit my needs and my price range. Such an amazing sales person who really listened to my needs and found me the best bed! I highly recommend Hamed and Mattress Firm!
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November 2023 by H. Quintana
Monica made our mattress purchase a very easy and pleasant experience. She greeted us from the door and had the answers to all of our questions and concerns. She was so friendly and helpful. The store is clean and well lit, and had a great selection of mattresses to see and, my favorite part - TRY. There's plenty of free parking. We didn't feel rushed or pressed to make a decision right away. The transaction also went smoothly. They also offer financing options. I'd recommend this location for your mattress (and pillow) needs.
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November 2023 by Deanna Martin
Monica was our salesperson and she was an immense help when we had issues with our mattress after delivery. She assisted in getting a replacement fast and went miles out of her way to make sure we were satisfied in the end. The only negative feedback I have is that the Beautyrest mattresses on the floor are not truly representative of what you will receive in terms of firmness. We originally ordered a firm mattress based on how it felt when we were in the store. However when we received it, it was more firm than we expected and very uncomfortable, not much better than sleeping on a floor with thick carpeting. Something to keep in mind when trying them out!
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September 2023 by Ross A
We worked with Michael and he had answers to every question, gave us great information, and treated us with respect and courtesy. We will be back next time we are in the market.Thanks!
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September 2023 by Jeanette Shultz
Amazing customer service! Michael was our rep and explained it all to us really knew his stuff and that was greatly appreciated! If your in need it’s a great place to go highly recommend
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September 2023 by Scott Minkoff
We worked with Michael. He was very informative and not at all pushy. We went to different stores to find a mattress and ultimately came back to his store, even though it’s not the closest to our home, because of his knowledge and demeanor.
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August 2023 by Cathy Tipson
Our sleep expert Michael was very helpful. The selection of mattresses to test was amazing. He pointed out the benefits of each mattress we tried. It was a very positive experience. We are happy with our choice and we are able to have our mattress delivered the next day. I would recommend Mattress Firm in Willow Grove to everyone shopping for a new mattress.
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August 2023 by Kristen Cubillos
I came to mattress firm looking for a boxed mattress and Hamed was an absolute wonderful help! He was very knowledgeable about all the mattresses that were in stock and which were best rated. He then left my party and I to ourselves to figure out which mattress we preferred. And he was ready for us when we made our decision! He truly helped us out with a great deal which is amazing so I don’t have to sleep on a rock hard school mattress! He’s great, definitely recommend!
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August 2023 by Bob Varraso
Visited Mattress warehouse in Willow Grove PA today and bought a Simmons Beauty Rest Mattress. Charlie, the sales rep there was fantastic. He was very helpful and showed me different options in my range and figured out which was the best fit. If I ever need another mattress I will go back to him.
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July 2023 by Kim C
We had a terrific experience at Mattress Firm with wonderful help from Gary. He was extremely knowledgeable, transparent and a pleasure to do business with. He helped me find the mattress that was perfect for me and within my budget. Will refer anyone to him!
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July 2023 by Janice Thomas
I had a very nice experience shopping at Mattress Firm in Willow Grove! I would highly recommend them as the go to place when you're looking to upgrade your mattress!
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July 2023 by Roseanne D.
what a debacle! Making the purchase of the mattress was not difficult. Having my payment posted to my purchase after four days still hasn't been resolved. The salesman wasn't able to match my payment to the purchase, neither was the IT department. I placed a call to the corporate office, the representative seem to be knowledgeable, Professional and courteous. I was told my issue would be reported to the district manager and the regional manager. She assured me my issue would be resolved.Here I am three days later, and nothing has been resolved! My payment is posted to my visa, Mattress Firm has my funds. additionally, I asked my salesman to credit my account, and that isn't able to be done either. I haven't heard from the district or regional manager either.
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July 2023 by Donna Boston
Mike showed professionalism and patience. His explanation of the various levels, brands and options of adjustable bases and mattress made me feel comfortable in my decision. I recommended Mattress Firm.
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June 2023 by Florence White
Bill Byrnes was very knowledgeable about what kind of bed I needed. Explains why a bed may or may not be the right one for you. Never tried to rush me or talk me into anything got me the best price and explained the warranty very clear. Also very kind and nice!!! I thank him for his services.
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June 2023 by Natalie Edwards
I came in searching for a brand new mattress and Mike did an excellent job from beginning to end. He was kind, knowledgeable, and understanding when it came to my needs and wants. If you are in need of a mattress and want excellent customer service; Mike at Mattress Firm Willow Grove is the person to go see.
