-
February 2024 by Liz F
I have gone to 2 classes. Found out I was pregnant and tried to cancel my membership because as most people who have been pregnant before, know that it is a toss up on how you feel first trimester. Liz at the front desk wouldn't let me cancel my membership without a doctors note?? There is a 30 day cancellation policy, but there should maybe be an exception for someone who had no idea they wouldn't feel good enough to get to class. This is a large gym with tons of memberships, and you can't waive $79 fee for someone who is newly pregnant? Clearly do not care about their clients and normally I would have gone back when I felt better in 2nd trimester, but now I will not be back again and had 2 friends who were interested in joining, so will be telling them to not go too.
-
September 2023 by Allison K.
This is lengthy but I think is worth noting my experience with customer service:I went into my trial knowing OTF was going to be pricier than my current gym, but wanted to see if it was worth it. I have to say, I LOVED the instructor and the experience. It was great. She checked in on me, explained everything, it was nice. However, I'm disappointed in a few things. Cost: ok we knew this would be pricey. However, just to sign up, it'll be about $120/month AND $120-ish for the required heart rate monitor. Required. So if you end up not liking it after a few months, you wasted a lot of money Customer service: I let customer service know that I was waiting on a work schedule before signing up since I needed to ensure I could make the process worth it, and attend the classes you get per month with my 2 jobs. I told this to customer service, told them when I would find out because I didn't want them to think I was ghosting them, but they kept calling me prior to that date. I can't sign up without confirming I can attend!Their customer service has continued to call without leaving voicemails (my VM is not full, I clear it after every voicemail). The only reason I know it's them is because I googled the number after my second missed call from them without a VM (I don't pick up unknown numbers due to all the spam calls). I'm really unhappy with the outreach without truly following up appropriately. I'm at home sick and unable to talk well, so once I get my voice back, I'll be calling them back to let them know my experience. Also the price is crazy expensive with really limited availability. Over $100/month for 4 classes a month that you are allotted.Update: I checked with my friend and they are leaving her voicemails and still calling her. However after this review they stoped calling me. I also continue to receive VM from others and never from OT.
-
June 2023 by Johnae Davis
I LOVED my first class at Orange Theory yesterday! I felt encouraged and included and helped/cared about. I received 1:1 attention especially being plus size that was HUGE! Patrick is a great instructor!!! So compassionate & encouraging to the whole class
-
April 2023 by Lindsey Stephenson
The best coaches, staff + atmosphere!!! Makes working out fun!!
-
April 2023 by Mary jo Lockard
Best workout I have ever done!! Love the intensity of the classes and all the coaches are great!!!
-
March 2023 by Eugene Fontenot
Love this place. You will sweat and get results. I can't wait for the DriTri!
-
March 2023 by Monae' Miller
I love it here . Had a free class it went well . I made a commitment to 8 classes a month for six months .
-
March 2023 by Quanisha Miller
I love it here . Had a free class it went well . I made a commitment to 8 classes a month for six months .
-
January 2023 by Danielle Latronica
OTF Doylestown has been such a great place to workout. The workouts are intense and fun. The community is great. And the staff is so friendly. I'm so happy I joined.
-
December 2022 by Ellie Stout
great workout! great coaching! super clean studio and really welcoming staff who know your names!
-
September 2022 by Anne Howley
Always a challenging and motivational work out. Coaches are great!
-
May 2022 by Takieyah Clemens
I love this gym. I’ve tried other gyms but no gym amounts to this one. My boyfriend and I went to the free training class and loved it, despite it being May Mayhem week we were super excited to schedule our next class the following day. The instructor was amazing she wanted you to push yourself but she also wanted you to pace yourself. The atmosphere was everything we were all working towards the same goal(s).
-
April 2022 by Christine K
I have been a member for many years and this place is fantastic! The staff to the incredible workout. I highly recommend for people who need the consistency and a little extra push!
-
February 2022 by David Dailey
otf is my favorite hour of the day. I like that I come in and a template is set up for me to have a great full body workout. The coaches and Front desk staff are always knowledgeable, friendly and very supportive of everyone's different fitness needs. OTF is a wonderful group work out. No matter how fast or slow you're going on the treadmill, no matter how heavy or light the way you're picking up on the floor. Every person in that room is with you and rooting for you to do your best
-
February 2022 by oreo9919
Katie showed me what to do on my first visit. And whenever I had a question she was there to help. Very pleasant to talk to. Knowledgeable about most phases of exercises Great experience. I’m trying to get back in shape
