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April 2024 by Elizbeth S.
We have been taking a large frisky puppy to Willow Grove's Petsmart for training. Lauara is the trainer. She is doing an excellent job of working with owners to train theiir dogs to want to follow commands and to pay attention to their person, initially for treats and eventually to just do what their person wants as its own reward. From my observation, the dogs seem more trainable than their people and it is very easy to spot those who work with their dog and those who don't. Laura is patient with everyone and has a very real understanding of what makes a dog tick. It was amazing to see the vast improvement in dogs and their owners in the beginers class. In the intermediate class where more is expected of the dogs and their owners, progress is a bit more spotty, but there is still progress. When Laura uses one of the dogs in the class to demonstrate a lesson, she ususally succeeds. She shows patience with the dogs and encourages their owners to work with the dog, to not get upset, to use and to think of treats as a reward for progress, not a bribe for cooperation, She encourages everyone to be positive and proud of their dogs. She recognizes that the owners are the key to training and tries to make it a positive expereince for them too.
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February 2024 by Sabrina Williams
I purposely llook at a stores online website to see if that store has the product that I want so that I don’t have to be going from store to store. Why does the store website show that it has a particular product but when I get there the store doesn’t have it. It even says it can be ready for pickup. I think PetSmarts system needs to be updated.
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January 2024 by Michell F.
I took my 14 lb havapoo for bath and cut. I told Nicole the groomer what I wanted - face trim but don't cut ears. I tried to show her a picture but she hardly glanced at it. When I came to pick my dog up she told me he wasn't a havapoo- he was a golden doodle and that his next appointment would increase from $60 to $92. Didn't matter what I said she insisted he was a golden doodle. I have paperwork from my vet stating he is a havapoo. Below are pictures of what I wanted and what I got. Mgmt has yet to contact me to apologize. Stay away from this place especially Nicole the groomer!!
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November 2023 by Yolanda Brown
Nice big pet store. Nice selection of fishes and other pet supplies.
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November 2023 by Joshua Rivera
They had alot of thing all type of fish ,dog ,cat, and it really clean best one I been to so far
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October 2023 by Corey Sullivan
Completely unprofessional. I scheduled a grooming days ago only for them to call me 30 mins prior to tell me the irresponsible teenager Sammi P that grooms called out from work and can no longer accommodate me. As if I I didn’t have anything else I could have been doing today. No attempt to reschedule me for later today or anything. What a waste of a perfect Sunday
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October 2023 by Lana U.
We just picked up our dog from grooming. Amanda did a terrific job. Our dog seemed calm and at ease afterward despite being anxious about going. He was very clean and smelled great and his nails were neatly trimmed. Will definitely be back again!
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September 2023 by Vic Jay
Nice place for pets. Left our cat there for 5 days and she taken care of very well.
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September 2023 by Deana Butler
For many years, I 've always enjoy shopping at Petsmarts. Unfortunately, my phone # had been removed from the database. Will I lose my rewards points? Thank you for your interest in your customers opinions.
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August 2023 by Jeff Bruhn
Kearalynn did a fantastic job grooming our Samoyed, highly recommend!
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August 2023 by A P
Whenever I go, I find what I'm looking for. The customer service is the best.
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July 2023 by Aleah J.
I am a loyal customers who love the grooming service provided to my 8 month old Akita. The hotel is a whole different story and vibe. If I could give 0 stars I would. The employee who stated she has been there for 14 years approached my Akita face on with a harness, as you imagine, he did not receive her. She did not pet him or give him a chance to fill her out. Luckily I had a back up plan for my vacation.
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July 2023 by Paula McGovern
This is a clean and well stocked store. I volunteer with cat adoptions here every other Saturday for Forgotten Cats. The store manager knows and cares about the organization and the volunteers. Lots of kittens available right now if you are looking! If you fill out the adoption form online and get approved (this takes 3-5 days) then you can play with the kitty in a small room to see if it's a match.
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July 2023 by Kimberly L.
I had to change my dog groomer because he was getting scared and refused to be groomed. I been taking him to that groomer since he was a puppy so I'm not sure what happened. I took him to 2 different groomers and he couldn't get groomed because he was scared so finally I tried pet smart grooming and Deanna was so understanding when I was telling her what was going on him. And even though he matted at this point she was able to groom him. I'm so grateful for her. She was so nice and sweet and she took care of my dog.
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June 2023 by Colleen McDermott
This petsmart has excellent grooming, boarding and training services. I use them often. Great selection of pet accessories.