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April 2024 by Adela Jammaly
Terrible customer service! Me and my friends were treated very rudely by the guy. We were trying on some glasses and the seller, very annoyed by this, approached us several times and asked us to put them in the appropriate place as if it was our job. Apart from that, he never offered us any help or at least he could have greeted us Also he constantly asked us if we intended to buy something or not. Never going back there
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September 2023 by William Lathrop
I just experienced the most aggressive “customer service” of my entire life by some man working here. I had ordered sunglasses online and needed them reshaped. He REFUSED to touch them and told me to return them saying they came damaged and also they were, regardless, too small for my face and I shouldn’t even be wearing them. There was another female person working as well and even she was giving me that “I’m so sorry” side eye.
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July 2022 by Wreejoyce Wilder
Unique accommodated, me and my husband and provided us with the best customer service! She was very patient, observant, and helpful! We will definitely be back! Thank you Unique! :)
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June 2022 by Jeannie Black
Wish they had a bigger selection of sun glasses
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May 2022 by Natalie Kop
Very rude customer service.
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May 2022 by isabella
HORRIBLE!!! If I could rate a 0 I would!!! The employee stated her name was “unique” which I highly doubt is her name and the manager “Kiara” both are rude and extremely unprofessional!!! SAVE YOUR MONEY AND TIME AND DO NOT SHOP HERE!!! Unique made me and another customer feel uncomfortable and threatened. She originally claimed she was the manager and wasn’t going to do “***** for me. When I spoke to the Macys representatives on the phone is when unique then contacted “another manager” Kiara whom had the same nasty attitude and unpleasant tone with no desire to assist a customer. Once the customer service representative heard my experience with these employees they were able to accommodate me due to unique’s unprofessionalism and hostile demeanor! You know it’s bad when the customer service representatives sent me to the store originally and then was able to make an exception for me over the phone. I will NEVER shop at this location again! I am appalled and disgusted that this store employs such employees!!!
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May 2022 by Daniel Bernadsky
Unique was at the front and was so rude I almost had an infart she’s very disrespectful and if could leave 0 stars I would don’t shop here
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May 2022 by Angel Miller
Worst experience I've ever encountered horrible service will never go back I bought glasses and I want to throw them in the trash with how bad the service was here. WILL NOT BE GOING BACK!!!
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May 2022 by Gabriella
Would give zero stars if I could!
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April 2022 by Kat Hennegan
Very friendly
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March 2022 by Jasmine
Horrible service. Black girl followed me like I was trying to steal. Never once asked me if I needed help. Cheap and corny selection as well.
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July 2020 by dwaine scott
Spending an hour for the right look is priceless!!
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July 2020 by Howard Boston
Big clean store
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November 2019 by Emer Gency
The lady who work there always look so bored
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August 2019 by Randy Williams
Great. Shopping. Here