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February 2024 by Shijith Sreedharan
The lady who gave all miss leading information and put as in trouble lost around 250 bucks. we ask about it they were not even care. Very unprofessional. And I got to know that it is a third party store and they r trained like that . Make sure when you go to t mobile store it owns t mobile itself
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February 2024 by Kayla McHugh
The workers at this location DO NOT care about customer service. They all have attitudes and are rude to customers. They are so awful that it turns you off from wanting to come in for new phones at this location. Not to mention, they are careless and make mistakes when trading in/ upgrading phones. Overall, it makes you second guess wanting to have TMobile service because these employees are so mean. The man and woman working here on Tuesday 1/30/24 at 10am should highly consider finding other jobs because they were miserable and of no help to my husband when he came in for help.
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January 2024 by Eric Y
Aweful customer support and basically tell u to leave when they don't want to help. Worst store t mobile has by far
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January 2024 by Neil Jacob
The store experience was worse than having a tooth pulled without Novocain.
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January 2024 by RICH HERSEY
Employees very knowledgeable and helpful. No just there to push products.
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December 2023 by teresa smith
They told us to come in for a warranty phone and lied and told us that there was a cracked in the phone and call insurance . They lied to us! Terrible management! They told us they would give us a phone and they didn't!
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December 2023 by Aime B
Alia was excellent and efficient and knowledgeable...appreciated the great service. Ty!
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November 2023 by Tatiana Carreon
Not friendly at all , they don’t even bother to get up and help you . Horrible customer service.
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October 2023 by Jordan Goldfarb
Cesar was amazing at helping me sort out issues with my work phone. This store is the best T-Mobile store in the area. I highly recommend this store over any other T-Mobile store in the area.
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October 2023 by Jason Clarke
Jamie helped me and was super nice and helpful. Jamie also made sure my data and personal info was secure, and that I understood the precautions she was taking. The store was super busy, but I did not feel rushed. I would go out of my way to go to this specific t mobile store.
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October 2023 by Caitlin Eisenmann
The store manager and it’s self is very rude of a person because my mom ordered the phone a replacement and she said she will not take my old phone and now they will not give me the new phone. Please do not go to this t-mobile.
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September 2023 by lv100 togepi
Lol noone cares about customers here. Bored employees cant be bothered to stand up when someone walks in.Simone talked to us like she didnt careFind another gig maybe if this job pisses you off.
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August 2023 by Wesley Sadler
A person in charge named Diyma is not customer friendly! Another fairly new rep was trying to assist me. This assist mgr was screaming across the room that I can’t use Wi-Fi at the store. I did not come the store to use Wi-Fi. I have gig speed Wi-Fi at home. I can to xfer data instruction after adding a new iPhone to my account. Her rudeness when I called in and the in person experience made me stop going there even though the location is convenient. I hope Tmobile takes her out of her role and give some remedial team and service training. T mobile is the best. I’ve been a customer for 20 years. This store stinks avoid it.
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August 2023 by Tim Spady
Walked in to get general help on my phone. When I walked in, was barely greeted. Finally, someone, a lady, asked what I needed. I told her. She didn’t try to help, just said to go to Apple Store. Not great customer service or energy at this branch. I’ll find another one to go to.
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August 2023 by Jerry Whitman
The worst service I could’ve ever possibly gotten. I went into the store with a voicemail problem and I was told by the young lady there that she couldn’t help me. I had a call the one 800 number I left and went to the T-Mobile store in Willow Grove Mall and they fixed it within five minutes of . I would never walk into that store again, and it may stop me from using T-Mobile in the future.
