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September 2023 by G D.
THIS IS THE REAL HOME DEPOT---DISGUSTING!!!! NEVER GOT AN ANSWER, NEVER GOT A RECEIPT!!!!To:Dear August 28 We had your company install a new water heater in our home, Willow Grove, PA 19090. Your Willow Grove store is my go-to for all of my needs. I am there quite regularly, and many of your employees know me. In this case we were referred to 1 800 Heaters in Edison, NJ. My husband spoke to Laura, their representative. She quoted him a price and sent him and invoice. After questioning her that this was the total charge, with no extras, my husband agreed to the installation. A single man, named Ken, 65 years old, as he told us, was sent to install the new hot water heater. He seemed extremely upset and very active (hyper). During the installation he knocked over a container of craft materials that went all over the basement floor. (Small beads) He told me 'I would have blamed it on the dogs, but you were standing right here.' As he was taking the heater down the steps he knocked off the wooden molding on the edge of the steps. When I went to find the piece,it was removed, he must have taken it. He also knocked a picture off of the wall as he went down the steps to the basement. They charged us 1733.50, sending no receipt. I requested one but was ignored. We paid the fee, but still no receipt. When I checked the original invoice I saw we were charged $237. for an expansion unit that WAS NOT USED, but remained on the bill. We were also charged $45.00 for a postal fee. This is what they charged us to send a request for the permit to the Township. The cost of a stamp is currently less than $1.00; why the $45.00 fee? Laura stated that she gave us a $75.00 credit to help us since we are seniors. When you view the invoice and add the numbers, we should have only been charged $1673.50, with the removal of the $237 expansion unit (not installed) and removal of $44.00 for overcharge of the stamp to send the letter for the permit. We are owed $124.00 I went to HD and spoke to manager James, September 1 He said that he would investigate the charges September 5, I returned to HD and spoke with manager Nathan. He called HD customer service, water heater installation, and spoke to a man named Robert. Robert told us that he would review the taped telephone call with his manager. This would show that I was mistaken about costs. When I asked, he REFUSED to allow me to hear the recording I believe that he was making sure that I DID NOT hear its so that HD could fix the parts that said the price was all inclusive. He also stated that I did not pay HD my money. That I paid 1 800 Heaters. This is in error. The bank paid the money to Home Depot. Something is wrong with your company and its employees. I would appreciate returning the $124.00 that was fraudulently taken from me. I STILLL DO NOT HAVE A RECEIPT FOR MY MONEY!!!! I have gone to social media, Google Reviews and Yelp and left a review of your terrible services.I filed a complaint with the PA better Business Bureau. I have also filed a dispute with my bank, Wells Fargo, about your fees. If need be I WILL contact the television stations concerning your service and business behavior. You need to now that 1 80o Heaters has no standing with the Better Business Bureau. 1800heaters is saying they charged extra $80.oo for extra piping. When specifically asked, Laura stated that our cost was all inclusive, nothing would change. Noi extra piping was used. I am contact you because I do not know what else to do. I am receiving different information from your sources that I have contacted, but no monies refunded. Please refund the monies that your company charged me, illegally. The bank has informed me that occurrences such as this are happening all the time,by home improvement companies; people being overcharged in hopes that they won't check their receipt. Because we are two retired people, living on social security in 2023 I check each and every bill I pay.I am including the original and ONLY email I received from 1 800 Heaters and the line from my bank statement of what I paid to
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January 2023 by Michael F.
Eh, I don't normally review too many chains and big box stores. On the one hand, this place has plenty of space and a wide selection of offerings in every department. On the other hand, the only thing more difficult than finding a customer service rep is getting one that seems to care. I get staffing is a issue everywhere so didn't mind the search for an associate. What I did mind is seeing a few associates completely disengaged and unwilling to make an effort. I decided to pass on getting a quote during my visit even after seeing more options I liked here. Glad most locations can get the same lines in stock even if they don't usually carry them.
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January 2023 by Drake Orion
Ron and the guys are great!
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October 2022 by Joseph Rothschild
Quick in and out. Very helpful staff.
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October 2022 by John Palma
As usual terrible customer service on the phone. Call three times Asked for tool rental transferred me rang a few times then disconnected every time
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October 2022 by Justina Robles
Very good experience at this store,they help me with everything I need ??????
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September 2022 by Brad H.
Hey what can you say.....Its Home Depot..You can pretty much get anything you want. Staff is generally helpful
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August 2022 by Denise Robinson
On July 15th I brought a Samsung Gas Dryer and Samsung Washer. I asked if this was in stock and it was. Stayed there almost two hours for the order to be completed because the associate was having computer issues which she finally had to call a manager to assist. I arranged for this to be delivered today August 23rd as we moved into a new place over the past week. On Thursday I confirmed ever delivery I arranged and took time off of work to be home for the deliveries. Order and paid for a refrigerator two weeks ago and that fridge was delivered on Saturday Aug 20th in the exact time frame no problem. On Friday August 19th the day after I confirmed all deliveries I get a call telling me that there was a delay and couldn’t be delivered until the end of September. I called back Home Depot and the person I spoke to could care less oh and I paid over $1600 for this. She couldn’t take the time to help me or assist me with possibly finding me another product to have delivered on the day I needed this. So I asked for my order to be cancelled and refunded. No problem the order was cancelled on Friday the 19th. Then Sunday August 22 I get a call and the voice mail tells me I need to get my refund in the tire and verify who I am to get store credit put back on a gift card. Mind you this was my 50th birthday gift. The hassle and aggravation I have had to deal with on the day I purchased the washer and dryer till this past weekend the weekend where I was busy moving I get the message that I have to come physically to the store to get my refund. I never want to ever step foot in any Home Depot after this ever! Lowes will get my business as they were so amazing’ professional and extremely helpful. Two weeks after purchase I had my fridge. Over one month the washer and dryer I ordered unable to be delivered until the end of September when it was confirmed after my phone that I would get what I ordered delivered on Monday Aug 23 which is today. On and I have the receipt of what I should be getting back which is more then what my voice mail said. Unbelievably terrible customer service and lack of care to customer needs.
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July 2022 by Sandra R.
A few months ago, I saw mice running all over inside the store. I left and shopped elsewhere. I rarely shop at Home Depot even though it is the most convenient big box store to my house, for various reasons I won't elaborate on in this review. However, I gave HD another chance and went in for some garden supplies. I assumed that Home Depot would have taken care of their rodent problem by now. I'm sure it's difficult to control the garden area as it is not enclosed, but what I saw was astounding. Mice were running all over, and the bags of fertilizer, grass seed, etc. were chewed open with the contents spilled onto the shelves and floors. Yuck and ew and no thank you Home Depot Willow Grove! You have a major infestation and you are not taking it seriously!
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April 2022 by Raymond Werthmann
Good workers and fast and sharp all perfect
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April 2022 by Kris B
Wow amazed how much this store has compared to other store in PA. Friendly staff what a pleasure to see in a store
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March 2022 by Karen H.
I ordered a grill--assembled and delivered. I tried the grill the next day and grease dripped all over the gas cannister. The drip pan was installed backwards! I couldn't just turn the pan around because the bracket that holds the pan was installed backwards. I called and, after waiting on hold, was transferred. The woman who handled the matter kept putting me on hold while she talked to someone about the problem. She said that they would have to pick up the grill, take it back to the store and then return it. She said, "That's just a small thing for you to fix." I explained that the whole thing would have to be disassembled and then reassembled correctly. She put me back on hold for about 20 minutes. Finally, I hung up. I called the 800 number. That gentleman said that he could not find a record of any assembly. He called the Willow Grove store and they said I did not have it assembled! I am 72 years old--I can't handle the assembly. The man said that Home Depot would send someone out to rectify the problem. It only took an hour of aggravation!
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February 2022 by Nick P.
Ordered nail gun and nails for same day delivery. Kenisha cancels nail gun but ships nails. Nails no good without gun. I call and she says she would have called to verify if I still wanted nails but said she was busy with another customer and then the delivery guy was in a hurry and rushed her....LOL! How about just owning up to your mistake? 1-800 customer service says refuse delivery of nails as I did. Then a week later I realize no refund was issued. I spoke to Keith who said Dave would call me following day. I call 2 days later spoke to Keith again and said Dave would call. Dave never called but 5 days after I receive an incomplete refund. Probably just gonna have American Express handle at this point. I am tired of this store and this generations overall laziness and incompetence and attitude.
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February 2022 by Nick Cashman
Not sure about the tool rental but the pro desk at that location is awesome those guys are great
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October 2021 by Mike C.
Worst Customer Service I have ever seen. I called to get a price quote on a door installation job was transferred twice and then hung up on. I was going to call back and ask to speak to a manager but if its this much work to just communicate with a employee here I will go elsewhere to get the job done. Really useless workers at the past two Home Depot locations I have visited, very disheartening.
