-
August 2023 by Simone Lyman
Giving 2 stars because the apartment complex is beautiful but had too many problems within just one year. the Luxor lockers have been a nightmare the past year. Delivery carriers put your packages anywhere because of the issue with the lockers. My package was lost or not in the right spot way too many times. it was horrible. the drains in both of my bathrooms were clogged on multiple occasions and maintenance said it happened to the people who lived there before us too. So why not just fix it? We also had a leak in our apartment from the apartment above us. We had no control over it and they told us to just put a bucket under the water leak and said they would fix it. They just painted over it and it looked horrible. They also charged us over $1,100 dollars that they took from the security deposit because of " Damaged carpet". if a cleaning company cant get a basic food or juice stain out of a carpet then that should not be our problem and they should hire better cleaners because no chemicals were spilled. They carpet company that they use says on their website that their carpets are stain and pet resistant. Its just unfortunate what I had to go through this year with the willow point apartments, Pretty apartment complex but thats it. We feel robbed. BE CAREFUL!
-
July 2023 by Robin Green
I moved into the community January 2023. There are entirely too many dogs. I’m on the first floor and the dogs handle their business in front of my patio, the dogs sit on the furniture on the community patio and dog hair is everywhere. Yesterday a dog owner had their dog at the pool and placed the dog partially in the water!! This is too much for me for the money I pay!! I’m not a dog hater, but this will make be not like them! Management needs to set rules around this kind of behavior and advise of new renters of the building where dogs owners live!
-
July 2023 by Disha Sawhney
HORRIBLE staff. Firstly they do not pick up the phone. And despite having an appointment, the supposedly “manager” was dressed in gym clothes and said she couldn’t accommodate my appointment. If the first impression is like that I wonder how further interaction will be. Definitely not considering this apartment.
-
May 2023 by Marilyn Nahas
I recently moved in and everything has been fantastic. Apartment is immaculate and the staff are very welcoming. If you’re looking for a new apartment this is the one to check out !
-
April 2023 by Amanda Hymovitz
I moved in a little over 2 months ago and this place has been beyond my expectations! Management has been wonderful to work with, maintenance has addressed any concerns within a day, and they even pick my trash/recycling up right outside my door 5 nights a week! Couldn’t be happier to call this place home.
-
December 2022 by Aaron Young
I’m a delivery driver. I’m reviewing their accessibility for drivers and it’s just terrible. There’s literally no signs guiding drivers to where to leave packages making it much harder than it needs to be to drop off packages. If I did not get unsolicited help from a resident, I would not have been able to complete my delivery. I will update if there are any changes.
-
May 2022 by tamia watson
Jamie is wonderful very nice. She helped me get my apartment and view the apartment in a timely manner. Move in process was very easy. I love that the apartments are pet friendly. Neighbors are very friendly. Place is always clean and put together. Definitely would recommend living here.
-
March 2022 by Emad Ibrahim
I have lived here since october and love it! The move in process was easy and straightforward and had a great experience with the office when I was in the process of leasing. They are friendly,helpful and receptive! Ive had a some minor issues with some of the appliances but all were taken care of in a timely manner! The apartments themselves are nice and quiet (I live on a top floor). Overrall I definetly give 5 stars! Especially to the leasing office staff!
-
February 2022 by Jason Golubski
I've attempted to call Willow Pointe roughly 7+ times over the past 2 weeks, and they have not picked up a single time. I would give them the benefit of the doubt the first 2 calls, but my other calls were spaced out and at different times of the day while they were open. I just wanted to ask a few questions since not everything is clarified on their website, but it looks like it doesn't matter since they won't pickup and since they are sold out on units now.If they are doing this to a potential resident, I can only wonder what they'll do to an actual resident. Wish everyone else luck with them.
-
January 2022 by Hailey Roos
I’ve lived here for over a year and it is an incredible place to call home! The location is perfect, maintenance is always fast and friendly, and Jaime at the front desk is always quick to help if I have questions. Can’t imagine a better first apartment; I could very happily renew my lease for years to come.
-
November 2021 by Kelly
Please do not waste your money living at this apartment complex. Although it may look nice and new there are so many problems and trust me they will not be resolved with the staff who works there. The maintenance crew is awful. They truly do not know what they are doing and also will enter your apartment without your permission and will leave it a complete mess. One day I came home and was appalled to see dust, spackle, and paint all over my tv, console, rug, floor, and kitchen sink when I had no clue anyone would even be entering. I never gave permission and I made it very clear I needed to be contacted prior to entering. This actually happened twice to me. When I contacted the leasing office about this and showed them pictures they were not helpful and even Lisa from KRE management was not apologetic and really didn’t care. It’s a disgrace that this complex is run so poorly for the amount of rent they charge. There are plenty of nice new apartments in the area so I would recommend checking them out.
-
October 2021 by Kenny Branford
The apartment is very nice, Jaime is always polite and helpful. The common area/lounge and gym are great and well maintained. The maintenance staff and trash removal service are very convenient. I renewed my lease after a year and I’d definitely recommend these apartments to any one I know.
-
May 2021 by Anthony Starcev
Jaime and Keely are an absolute pleasure to work with. The property is beautiful, well kept and there is never an issue with parking. Moved here from across country and did not have a chance to visit first, but so glad I decided to choose Willow Pointe. The apartment itself is spacious with beautiful finishes and nice Whirlpool appliances!
-
April 2021 by Ben Weitman
I have been living here for 8 months now and I can’t tell you how happy I have been with my choice of where to move! Besides the open floor plans and top notch amenities, the people here are the best part of the community. All the dog owners have become great friends, residents are friendly, and the leasing office people go out of their way to help with any request. The Three buildings here can cause for a bit of confusion and miss delivered packages but Keely and Jamie, the leasing staff, have helped me hunt down my deliveries any time they are dropped off at a wrong building. They are great to talk with, and I can honestly say we have great conversations almost daily whenever I go to building one where the gym is. If you have a pet, this is the place to be, if you like a nice gym and pool and outdoor recreation options, this is the place to be. If you want to have a good relationship with the people who run the place and with the maintenance guy, Bernieeee, then this has got it.
-
April 2021 by Orlando Vega
These apartments are a great value considering all of the amenities that you get and the quality of the apartment compared to others in the area. I've been here since October and haven't been able to use a ton of the other amenities (pool, outdoor areas, etc.), but the trash pick-up is super convenient and the apartments are all brand new and nicely designed. My only feedback is to be careful with packages as UPS/Amazon/FedEx don't really care to use the Luxor system so sometimes I have to go searching for packages.
