Yankee Candle provides a wonderful and magical shopping experience with high-quality products and impeccable customer service. The associates are consistently pleasant, smiling, happy to help, kind, caring, and extremely helpful. They take their time with customers, answer all questions, and provide a level of personal engagement that is beyond customer service, even remembering customers from phone calls. The staff is fabulous, not irritated, and more than helpful, creating a positive environment that makes shoppers want to return every week. The candles themselves are excellent. Yankee Candle brands, including Woodwick, burn slower than competitors yet provide the same amount or more fragrance. The scents are not overwhelming but can easily fill a room, and the candles last for many months. Customers love the crackling sound of Woodwick candles. The store also offers nice touches like adding photos to candles and gift packaging. Associates demonstrate wonderful honesty, going above and beyond to help, such as safeguarding and returning a lost wallet. Overall, it is a highly recommended store for a happy shopping experience and superior product quality.
Sarah and the other associate working this evening were extremely helpful. We will definitely go back to YC again. Their service was impeccable!!
November 2023
I love this place so much I'm there every week and the people that work at the store or so kind and so caring and they take their time with you and answer all your questions
November 2022
Janel was very helpful. Great customer service. I was greeted when I walked in and received a thank you from Janel when I left.
