-
April 2022 by Charlie Lapp
We had need of Dr. Latham's services for our dog and were very impressed with her bedside manner, concern, and competency. She took the time to explain the condition our pup was diagnosed with and gave us a referral for a specialist out of the area. She is a great find and were happy that she practices at WRVC.
-
May 2021 by Brooke M.
I use to be so impressed and in love with this place. They use to have such great customer service and actually care about your pets. For the past year I have been highly disappointed in this place and how they treat their clients and pets. Whenever I have a concerning issue with one of my animals I'm always referred to Pets Emergency when in all honesty my pet is bad enough but not to where they need to go to Pets Emergency and cost me an outrageous amount so I'm left to call a different vet. Also among the past year this place has been brushing me off and costing me a lot more money then it has been in the past and the receptionists who answer are always so rude! I have made the decision to choose a different vet all because of their lack of care for my pets and their rudeness to their clients. I suggest you don't bring your pets here but that's all up to you! Hope your experience will be better then what I've been having throughout the past year.
-
March 2021 by Diane F.
Very disappointing to call a Veterinary when your pet is in need of help and you are from out of town, to be told we aren't seeing new customers because they are only providing curbside service. So sad... so upsetting... so frightening.
-
April 2019 by Janet G.
Dr. Brubaker and Dr. Jack are amazing Veterinarians. They take such good care of my 2 dogs. Just love the care and kindness they receive. I have been going there for 14 years. You can't go wrong taking your pets there as far as Vet care. My one big complaint is the extremely poor and rude front desk staff. I addressed it with my Vet today. The women that were there for years are all gone now. These young girls for the most part are just rude. I actually was looking into other places. But I just LOVE LOVE LOVE my vets. One woman up front told me to wait it out because my dog was vomiting profusely from eating a ham bone. She said she felt it was him just reacting to the ham. It was actually a dog bone. By 10 am I,rushed him into Dr. Brubaker and she said there is no time to wait he is very very sick. And she whisked him off and immediately got an IV in him and gave medications. And her amazing qualifications and expertise she saved my Charlie's life. We weren't sure he was going to make it. He was in shock when I got him there. So I am giving a 5 star based on the Vet care. I would give maybe for the front desk staff. Now I know to ask for the front end manager with any concerns. Not talk to unfortunately the girl that was so rude two weeks ago. Had no idea it was her til after I expressed my concerns and she said oh that was me at check out yesterday afternoon and then told me that with my situation my Vet had no authority to make the decision she did about check out. I was like wow. I guarantee she didnt tell her Manager. I have called on numerous occasions and complained about the front desk staff. But I must say the check out girl I had today was ok. She was training a new person. Was glad to see she wasnt some 20 year old. Maybe she will show some kindness. I miss the old staff. They would always talk to my dogs when I came in. Just different
-
October 2018 by Brenda C.
I've used Willow Run for decades for every pet I've owned, and been pleased with them. But I will never go back. I had one of the worst experiences of my life there while putting down my beloved 14 year old lab. It was a difficult decision, as it always is. Made an appointment for 6pm. We were taken to a room and had to wait 30 MINUTES until a vet finally came into the room. At one point, I went to the reception area crying, wondering what was taking so long. When the vet finally came in, he gave us a cursory excuse about being very busy. This was torture for us and I was appalled that we had to wait. Especially for this. Then during the procedure, not sure what happened, but my poor dog tried to get up. Was the injection administered incorrectly? I don't know. But all I know is after waiting so long, I had to hold my dog down so she could die. And the terrified look in her eyes was one I will never forget. It was awful. It makes me cry just thinking about it. I've never heard of this happening to anyone before. This happened 1.5 years ago and I still can't think about it. It was heartless. I'm now looking for a vet for my new puppy. It definitely won't be with this group.
-
September 2016 by Larry Phillips
We have been using this practice for about 10 years. The staff are warm and inviting. We have one house cat but we also bring feral cats for immunizations and other care. They have been very flexible. I needed to cancel appointments for feral cats whom I was unable catch at particular time. The service is prompt which means no long waits with a terrified feral cat sharing a waiting room with dogs.
