Pet Supplies Plus Willow Street is a welcoming neighborhood pet store that caters to all types of pets, offering a broad range of natural and USA-made products. Customers appreciate the friendly and helpful staff, who are known for their excellent customer service and genuine care for pets. Many shoppers feel valued as they are greeted by name and receive personalized product recommendations. The store provides a good selection of pet necessities at competitive prices and offers convenient shopping options, including online orders with free curbside pickup and same-day delivery. While the fish selection may be limited, the overall experience is positive, with many recommending the store to fellow pet owners. Events like holiday pet photos further enhance the community feel, making it a favorite spot for both pets and their families.
Most helpful manager I ever met. He also loves my dog and my dog loves him. Gets excited every time we pull into Kendig, even if it means bath time.
August 2026
When visiting the store the first time I was greeted and given a tour. The person Explained the location of the items I wanted to purchase and I was treated as if I was the only person in the store.
February 2026
I have found customer service to be informed and supportive.
