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July 2022 by Charlie Diamandaras
They are BUTCHERS….. DO NOT Take your pet there Had my little dog under anastasia too long pulled all but two teeth …..now he can hardly walk! Took him to a good VET who said he was under too long. Should have been done in stages! If I could sue them , I would … do not care about $$$ just want others to know how bad they are ! If you love your pet … find a good VET…not these horrible people.
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May 2022 by Anna Evelyn
Had our first visit today with dr Arnold and was extremely pleased and finally felt heard for once. Can’t wait for our next visit :)
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May 2022 by Sharon Mowday
We just moved to the area in September and our daughter highly recommended Willow Run. We have been taking our two aging pets there ever since and just love Dr. Latham and how she cares for our babies. Would recommend this practice to everyone!!!
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March 2022 by Train Man
A very kind and compashionate vet center . wonderful staff n drs! Couldnt have been treated any better! Thankyou! A & Sham
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December 2021 by Bri Elyse
By far the worst vet I’ve been to. My dog is a rescue from the south and has abandonment issues ever since I got him and is scared to leave my side and it during COVID it was very hard on on him to go into the office alone. I always had to walk him up to the door then hand the lease off to the nurse tech at the last second. The one tech Misty refused to allow me to walk my dog to the door and rather yanked him out of my car to the door. My dog was very tramautized. On top of that he has a really sensitive stomach and it took a while to find him the proper food that wouldn’t upset his stomach. Dr Brubaker knew about this and said she would send a “sample” home. Rather she sent home a 50 lbs bag of food and charged me an additional $100 for this! I did not know this happened since they do not allow you to go in with your pet and make pay over the phone. 0/10 would recommend this place. Techs are rude and vets are very unprofessional.
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October 2021 by Renee Reinhart
This place is getting horrible. They don’t take you on time and then don’t even tell you. Then they tell me to call Monday morning on a Saturday to get my dog in but then turned me away. I have been going here for years and the service has gotten absolutely horrible. Then we ended up at Pet emergency anyway. Don’t recommend this Vet!!!!
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September 2021 by Chris Davis
Very friendly and knowledgeable staff. They were able to see Duffy at short notice for his skin infection and a day later he's doing much better! They've put the spring back in that Springer's step!
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August 2021 by Eva Scott
Dr. Anna and the rest of the staff were so great with Ollie! He went in for a biopsy of a lump on his nose and while he was under they also trimmed his nails, his toe fur, and a few areas of matted fur. Plus they noticed he had an ear infection and got that cleaned and treated as well! For a dog who truly dislikes going to the vet (even though he knows his vet very well
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May 2021 by Brooke M.
I use to be so impressed and in love with this place. They use to have such great customer service and actually care about your pets. For the past year I have been highly disappointed in this place and how they treat their clients and pets. Whenever I have a concerning issue with one of my animals I'm always referred to Pets Emergency when in all honesty my pet is bad enough but not to where they need to go to Pets Emergency and cost me an outrageous amount so I'm left to call a different vet. Also among the past year this place has been brushing me off and costing me a lot more money then it has been in the past and the receptionists who answer are always so rude! I have made the decision to choose a different vet all because of their lack of care for my pets and their rudeness to their clients. I suggest you don't bring your pets here but that's all up to you! Hope your experience will be better then what I've been having throughout the past year.
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March 2021 by Diane F.
Very disappointing to call a Veterinary when your pet is in need of help and you are from out of town, to be told we aren't seeing new customers because they are only providing curbside service. So sad... so upsetting... so frightening.
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March 2020 by LJ Evans
Today’s visit during the Coronavirus outbreak was great. The service was outstanding very organized and went smoothly. As always the loving care for the pet comes first. Very highly recommend Willow Run Veterinary Clinic!
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March 2020 by Michele N Rick Ferguson
They are very understanding that your dogs are like your family . Very caring!!
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March 2020 by Barbie Martin D'Ercole
The staff is always personal and caring. I appreciate them being patient and answering all of my questions.
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April 2019 by Janet G.
Dr. Brubaker and Dr. Jack are amazing Veterinarians. They take such good care of my 2 dogs. Just love the care and kindness they receive. I have been going there for 14 years. You can't go wrong taking your pets there as far as Vet care. My one big complaint is the extremely poor and rude front desk staff. I addressed it with my Vet today. The women that were there for years are all gone now. These young girls for the most part are just rude. I actually was looking into other places. But I just LOVE LOVE LOVE my vets. One woman up front told me to wait it out because my dog was vomiting profusely from eating a ham bone. She said she felt it was him just reacting to the ham. It was actually a dog bone. By 10 am I,rushed him into Dr. Brubaker and she said there is no time to wait he is very very sick. And she whisked him off and immediately got an IV in him and gave medications. And her amazing qualifications and expertise she saved my Charlie's life. We weren't sure he was going to make it. He was in shock when I got him there. So I am giving a 5 star based on the Vet care. I would give maybe for the front desk staff. Now I know to ask for the front end manager with any concerns. Not talk to unfortunately the girl that was so rude two weeks ago. Had no idea it was her til after I expressed my concerns and she said oh that was me at check out yesterday afternoon and then told me that with my situation my Vet had no authority to make the decision she did about check out. I was like wow. I guarantee she didnt tell her Manager. I have called on numerous occasions and complained about the front desk staff. But I must say the check out girl I had today was ok. She was training a new person. Was glad to see she wasnt some 20 year old. Maybe she will show some kindness. I miss the old staff. They would always talk to my dogs when I came in. Just different
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November 2018 by Anne Glouner
All docs and staff friendly and knowledgeable!
