-
January 2025 by Schaefer Buchanan
Previously used a KerfCase, that felt great on the hand, but fell apart after 9 months. The USB cutout cracked and then continued to split through the speaker cutouts until the corner split and the phone kept slipping out of the case.
I was hoping to give another KerfCase a chance since I enjoyed the wooden texture so much, but I've already had issue with my new Pixel 8 Pro case. The cutouts for the case were misaligned as soon as the phone was placed into the case and I didn't think it would be an issue because I only use wireless charging. I tried to plug in a USB C cable to see how it fit and take a photo of how bad the alignment was but just doing that, the case split across to the speaker cutout and from the speaker cutout to the top of the case.
I took photos of everything and contacted the customer support email and did not receive a single response. It's been several months now and luckily it hasn't gotten worse, but I have to be very careful plugging anything in to the USB cutout so I don't break it further.
Edit:
I was contacted after leaving this review and notified that my inquiry had been archived. Fine, I get that can happen and they let me know they would replace my case when stock came in. The case came to me and fit and finish is great but the USB C cutout is still slightly misaligned. It's not so bad that I'm worried about it breaking but the chance is still there.
Edit 2: 6 months in and the corner of case split and now the phone flops around in the case and threatens to pop out for a long vacation every time I pick it up.
Will see if I can't force some wood glue into the splits and clamp it for a few more months of use.
-
December 2024 by Terry Lehman
The case is nice but it's not functional.
I appreciate the ideal of "made in the US using reclaimed wood," but the charging port was off center so I had to enlarge it in order to get most cables connected, the phone didn't fit snugly, there's little protection for the camera bump and only three drops onto a wood floor and the case was done. Yes, they look really nice but wood is never going to be that durable and even with the repair/warranty policy, you're still paying even more to ship the case back or get a discounted replacement so you can get a few more months until the second one falls to pieces. Having to repeatedly ship/repair/replace the case, is that actually sustainable versus one plastic/rubber case that will last the entire life of the phone? Plus, you'll need a second case anyway for all the time your Kerf is "in the shop."
-
December 2024 by Dustin
First time purchasing through Kerf. Loved the looks from the website for the pixel 9s. Went ahead and paid the $70 for it and expected two week wait time.It ended up taking 31 days to get to me and on the first day I dropped it from a pretty high up spot on top of my fridge getting ice out of the freezer. This case is all wood but I expected it to be thicker as it cracked in the corner and wasn't repairable with even a little wood glue. Still waiting to hear back if I can get a free replacement or at least a steep discount. Updating this to reflect them reaching out asap and offering a replacement free of charge.
-
December 2024 by Jason H
The craftsmanship of this all wood phone case is spectacular! I am so thankful that I was able to find you on so that you could make a case this wonderful.
-
October 2024 by Andrew Meggs
After your purchase, they won't tell you your order status unless you install some random third-party app. Unnecessary BS. Shop elsewhere.
-
October 2024 by Jay Doming
Skip the case. It will break. It’s wood. And the warranty “ The Kerfcase Lifetime Phone Case Repair and Replacement Warranty” is not a warranty but a 50% discount.
-
September 2024 by patricia forrest
Absolutely adore this beautiful and well made case. Customer service was outstanding and they helped me with my order I accidentally messed up! I love that they even shipped in sustainable materials. Couldn't recommend highly enough!
-
September 2024 by Alfonso Valero
Beautiful cases with impressive quality. It's already my fourth and it certainly won't be the last.
-
August 2024 by John Kurkjian
I just received my second wood phone case from Kerf. Their workmanship is of very high quality and I love the way that their cases frame my phone. Also, the fit is excellent.
I’m very impressed and pleased.
-
August 2024 by Bryan Geuther
I absolutely love my Walnut iPhone 15 Pro Max case! For sure, do add the camera ring to your order as it’s 100% needed. The case is beautiful. I’m hoping this review inspires people to buy from Kerf for years so that I can always have Kerf to go to for my wooden cases.
-
July 2024 by Shane
Really poor experience with Kerf, ordered a case weeks ago and followed up with them multiple times but it hasn't arrived and no updates giving me any meaningful info on when it will. Don't be fooled by the articles praising the company - a good product with poor service is not worth it. There are better alternatives our there - save yourself the effort.
Update: the case was a gift - it didn’t even last 2 months and started peeling and chipping away. Very fragile.
-
May 2024 by Mrs. A. Imous
Nice construction. A little thicker than I originally imagined. Great to have real wood which will pick up the nicks and dents of daily life and add to the character of the case. I got the unfinished plywood.
Case initially didn’t fit my iPhone. I contacted the folks at Kerfcase and Jesse resolved the issue to satisfaction. Great, personable staff. Always good to support small business, mad in America.
-
April 2024 by Robert Shah
Boy oh boy oh boy when you thought there are no more US based companies that they truly build amazing products and on top of that they offer fantastic customer support, company like this surprises you. I have been a loyal client of theirs for 4 years now and had a small issue with my last case, and they did everything humanly possible to accommodate me and my complex personal issues ( most other companies simply give you the fake: We are very sorry but sadly we can’t help and move on but not this company). I hope they keep this part of their culture as long as they do business. On top of this, they produce a product that is unbeatable and I have not seen a single company make such stunning wood cases. I hope you join me supporting this great American company and make 2024 a year they will remember for decades to come.
Robert Shah
-
March 2024 by Kristopher Brown
It was a beautiful case visually but after a few weeks, it cracked in several places and eventually I just went with a plastic case. I have never broken or dropped a phone in my life so it was disappointing to have such a beautiful case be such a bad product.
-
March 2024 by Benjamin Harper
Beautiful walnut case for my iPhone 12 mini. Fits perfectly - everything aligns and buttons function well.
Attention to detail is top notch. Definitely recommend and will buy again.
