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June 2025 by Henry Parker
You’d think they’d be open past 8 to help with issues that would cause you to be shut down
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October 2024 by Michael Bates
Currently use them. Terrible go with DRB or Sonny’s. Whole program needs to be updated can never get anyone off the phone. Takes hours to hear back.
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August 2024 by Paul
These machines are very poorly designed there’s a lot of flaws. Tech support is not very helpful and it takes forever to get ahold of them for a problem. If you want to spend more time fixing the machines than washing cars these are perfect would not buy again.
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March 2024 by Khairullah Hussaini
I terminated my account and I was told that my last date to get car wash was March 12th, when I went to get car wash on March 10, they said my last date was March 7th and did not give me car wash.
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March 2024 by UPSCALE ENT Kh
Stay away!!! Sales team is just a bunch con artists. Technical support is a joke. Spent over 60k on a new POS system. Everything they told it would be able to do, it doesn't. It always about squeezing the next dollar out of the customer. Then they want you to pay of 7k a year for tech support. OVER 7 THOUSAND DOLLARS!!!! Sometimes you can't even get a call back the same day, and your business could be completely down. Culture in this company is abismal. If you are a Carwash owner or looking to get into the business, save yourself the pain and look elsewhere.
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July 2023 by Joe Goodell
Would not recommend for your car wash. For our 3 year old site we have had to completely rebuild an Autosentry, and still have issues. Constant issues with member accounts, where the solution is to terminate the account, have it rebuilt with the customer coming in to add their credit card to file. Some technicians seem to know what they are doing, others not so much. Anytime they do a software update beware - new problems will arise. Can't wait for Sonny's to enter the Canadian market.
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July 2023 by Chaz Fernandez
God forbid if you have to talk to 2 different techs because they will tell you completely different things. And the dispatch must always be having a bad day cause it sounds like your bothering her video game or something. It really sucks to wait all day for a call and more than likely it won't be helpful. I know my experience with DRB was way better, from experience and training and just over all better customer service. Just seemed like a lot less hoops to jump through with DRB. The new AI is cool too. So ICS can ya act like u care a little bit more plz. I just want to wash cars.
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March 2023 by Marie Howard
I AM NOT ADVERTISING FOR YOUR CARWASH WITH A LABEL ON MY WINDSHIELD.
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November 2022 by DON WULDNTULK2KNO
Wish I could give a lower review worst operating system I have every used.
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February 2022 by Frank Cruz
Very poor customer service. Have you waiting for a all back for anything. And if your down good luck. You will be loosing money by the minute. I'm trying to figure out an exit strategy from this company.
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December 2021 by David Kim
Their customer service is really WORST I have ever been experiencing. I called for a technical support for 3 days, but no return call at all. I have been using DRB, eGenuity, Sonnys and ICS, but this is the WORST. I won't use ICS anymore in the future.
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November 2021 by Jonathan Ionescu
Manager treats you like your abusive spouse, worse company I’ve ever worked for
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July 2021 by Cody Nations
The ABSOLUTE WORST customer service i have ever experienced. Two monkeys with two cans attached by a string could do better customer service. Don't wast your money bexause they DO NOT CARE
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August 2020 by Rome Strife
Employer does not give annual salary increases and did not give hazard pay or bonus pay to employees during covid.
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August 2020 by Lisset Minchaca
Good car wash
