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March 2024 by Barbara Hiberman
Friendly and helpful employees. Parking is plentiful.
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February 2024 by gina spagnuolo
I had called them today because mymail keeps getting sent back to the sender. Before I could even fully explain the situation, I was cut off and screamed at by the worker for something that isn’t even my issue. It was truly disgusting. Do better.
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December 2023 by The Captain
Great service. Knowledgeable employees. Best Post Master around. The changes over the past year have been noticeable. Kudos to Post Master Mike and the job he is doing at this location.
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April 2022 by Steven Johnson
Absolutely disgusting employees. They complain about packages regularly like it isn't their job, and today she threatened to call the police on me because I was disputing her complaints about my package being overweight, which it was actually more than a half pound under the weight limit on the label.When you have a job you must understand that the customer deserves to be treated with respect, just as you do as an employee. But you also must understand that you aren't being paid to think, and if something is upsetting you, you don't take it out on your customers.
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November 2021 by David Nemeth
The entire climate of local post offices has been awful since Covid.Low staffing, workers on leave, changing mandates and multiple other issues, the customer service performance has dwindled to nearly nothing.Different personalities with assorted temperaments are the daily occurrence at multiple locations within my business area.This location had it share of new clerks but throughout the last eighteen months there is finally some stability and suitable staffing, from one clerk to even TWO!These days, it’s my go to location with great service!
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August 2021 by Dieann63
This is my Semi local Post office. They are really quick here and helpful. My local PO would be Saylorsburg but they tend to give off grumpy vibes sometimes so we drive a little bit more to Windgap because of the staff ♡
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August 2021 by Emily Johnson
I don’t usually give bad reviews, usually I am very agreeable, but in this case, I wish I could give less than one star. I’m not sure of her name, but the lady that’s usually behind the counter is so rude and lazy. I guess this review is more for her than the actual business. I went in to make a return, the first return I’ve ever made, and I didn’t have the package taped back up. She was incredibly rude to me and made a very rude comment as she nastily taped up my return. On a separate occasion I went to ship something out, again not aware of the process. Again she was very rude to me, and made another nasty comment to me. “This is not my job” she mumbled under her breath. She was just very rude and unkind. I have never felt so disrespected by an employee before. The problem is just plain laziness and disrespect. I’ve never had a problem with mail delivery, or the other employees there. However, based on stories I’ve heard and reviews I’ve seen, It seems that the Wind Gap Post Office operation is dangerously mismanaged. I’d say don’t waste your time at this location, but that would be an understatement.
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October 2020 by PUMP SHAK
They lost my priority mailing and there's no phone number to call them directly
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September 2020 by Matthew Capone
Put a FedEx package in their mailbox by mistake. Called the woman on the phone at wind gap post office to try to help me explain what happens now. She was very rude would not go look and see if the package was in the office and just told me to wait to see what happens. Very lazy and uncooperative.
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August 2020 by Robert M
This place is an absolute nightmare...the people giving positive reviews are obviously either workers or friends with someone there because there's no way this place can receive positive feedback unless your shipping packages out of there...if you plan on getting a package from this office, good luck...you'll need it. Bill the postmaster is rude, unprofessional, yells and screams on the phone and is honestly too incompetent to hold a position as 'post master'. He's a main reason why there's a 2.5 star rating at this office. If you're wondering why the usps is constantly year after year in debt and being bailed out is because of mismanagement in all aspects and because of people like this Bill character...always pointing fingers and never taking accountability for their actions. Amazon NEEDS to do away completely with using them as a delivering partner and ONLY use their own delivering resources. The post office here is not only a joke but a travesty and people shouldn't be treated the way Bill speaks to customers. I only wonder if he would talk to people the same way in person face-to-face as he does on the phone? What a joke...I can only hope the government stops bailing this broken organization out.
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May 2020 by Mike Rodriguez
I've never had an issue with them. Always polite and they make sure all of my packages are sent out on time. AAAA+++++ Service!
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October 2019 by Olliepup02
I really dont understand why this post office has so many negative reviews?? It's a regular post office, and the employees are generally really kind and helpful. I've never had an issue with them and I've been using them to ship ebay items for the past year.
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August 2019 by Wood I
No leadership, Post Master and clerk should be changed
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July 2019 by Charlotte Rogers
Horrible customer service, very lazy employees.
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June 2019 by Richard Noto
this place is garbage, unbelievably lazy employees behind the desk. One lady told me today that she couldn't get me my packages because they were “stacked too high†and I needed to come back later. I told her I work nights so I just told her to deliver it. Well see neglected to mention they close early today and I still don't have my packages and I now have to wait untill Monday afternoon because she and her fellow employees are incompetent. Thanks Usps...
