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May 2025 by Robert Engle
The gentleman that helped me was amazing
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May 2025 by Anne Fischer
Justin was able to explain the best phone for my needs. He was quick and answered all of my questions. I was very confident with his assistance. I’ve always had great service at the Wind Gap location. I am very happy with my new phone and look forward to taking much better photos lol.
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May 2025 by Scott Fleck
Very helpful, and great at what they do
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May 2025 by Regina Keiter
Sean was great! This will be the only Verizon store I go to in the future.
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May 2025 by Brian Miller
Person assisting me stayed late and his service was awesome
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March 2025 by Greg Wilhelm
Exception service
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February 2025 by Jackie Keosian
Amber was very helpful and knowledgeable.
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January 2025 by John Cramer
There was a young lady in the store last night, I can't recall her name .
She was extremely helpful and knowledgeable, she knew instantly what was wrong with my phone and had it straightened out in five minutes.
Very impressed with the service and professionalism
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December 2024 by Kenneth Gunderman
Long wait due to lack of employee's, But once she was free things went well and she knew what she was doing
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December 2024 by Kevin Gallagher
Overall average. Customer service wasn’t the greatest and the “lose” a lot of returned equipment on the mail so they can charge you for it. A lot of bogus fees when you cancel as well. The actual internet speeds and service itself is decent though.
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December 2024 by Andrue Sullivan
I spent 4 hours on the phone with Tech support, and Sean resolved my issue in 5 minutes. That gentleman deserves a raise, much appreciated!
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December 2024 by Susan Staats
Amber was so very helpful, patient, and knowledgeable. She was the only employee in the store, but handled all of the customers with grace and a smile. She answered all of my questions and put me very much at ease. She was very personable.
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November 2024 by Jon Bellis
Sean was great. Very helpful in explaining the phones, the costs, everything! Managed the store well. He was helping a few customers at a time with ease. Will definitely have no problem returning there if I have any questions.
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October 2024 by mike guarraci
I would like to start off by saying they have one good employee his name is Sean, Other than that this store is a complete disaster very unprofessional and no employee is trained properly. I have never been treated with worst customer service and knowledge in the 14 years I've owned a Verizon plan Then I have when I came in here two weeks ago. Which makes matters even worse on a Thursday night I came The guy I was dealing with Sean wasn't going to be there on Saturday afternoon we both asked the other employee Who likes to drink Lots of Mountain Dew and eat candy instead of paying attention to the The customers. After Sean and I asked him if he can handle swapping the phones around On the account on Thursday when Sean wasn't going to be there on Saturday He confirmed he could I come back on Saturday afternoon after an hour Of trying to figure it out he has no clue what he's doing I wasted over an hour for him then to tell me to go to Stroudsburg to a corporate. I bought two devices one which was turned on at the wind gap store And another turned on at the corporate store in Stroudsburg in which the owner John Of the wing gap store try to argue about giving me a return on the set up an activation of the second phone Again this place is highly unprofessional I would recommend driving an extra 15 minutes north and go to the Stroudsburg corporate Store. And if you didn't know already the corporate store only charges $30 activation fees with Transfer the wind gap store charges $40. I'm currently working I take it this matter into the corporate hands About how unprofessional untrained the employees are in the store so please I recommend go to Stroudsburg to a corporate store
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August 2024 by tommy sippel
Excellent. very knowledgeable & helpful.
