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April 2024 by Steven Li (BlueSteven)
We came a little later than expected but they still did an amazing job! Great customer service and I enjoyed every bite of my ice cream!
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February 2024 by Tiannas Smith
This has to be the worse coldstones I’ve ever been to. Me and my kids literally just left and the guy behind the counter was to rude, nonchalant and just looked like he didn’t want to be there at all. He messed up both of my kids orders and charged me for add ins that I didn’t ask for. He didn’t greet us and just made me feel like he didn’t want to serve us at all. You may want to interview new employees because this one clearly isn’t fit for this kind of job. I usually go to the coldstones on aramingo avenue and they are so attentive and make you feel like they actually want to serve you. Feb 19th 7:00 pm. I will NEVER step foot in this location ever again
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January 2024 by Alyssa Brown
I’m rating 1 star in hopes of corporate getting more associates working. We just went to grab some ice cream but this young lady was by herself with no assistance at all. She was doing the best she can but at the time we came in more and more people starting to come in . She had about 10 people in line in less than 5 minutes, with no help whatsoever. This is completely unfair to that young lady and that should never happen. We walked out simply so that we wouldn’t add to her plate of customers.
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October 2023 by Alison Rudinski
Only giving it 1 star bc I thought the cashier was nice-but she DEF. played me. Me & a friend went to the Wyncote location on mon. Night around 8:42p(closed at 9p.) But we got served pleasantly…combined we ordered a choc. Oreo milkshake(one size) & a middle size(u love it?) choc. Devotion & added rainbow Jimmie’s.The choc. Dev. Is suppose to have choc. ice cream, fudge, choc. Chips & brownies…………..I’m not sure if she like kneaded the hell out of the mixture or what, & somehow the brownies disappeared? Bc there was none. And the choc. Chips or whatever they were supposed to be were so freakin hard my teeth hurt from trying to eat it & they also tasted like nothing. Paid $19 & some change. I want a refund forrreal
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September 2023 by Alison R
Only giving it 1 star bc I thought the cashier was nice-but she DEF. played me. Me & a friend went to the Wyncote location on mon. Night around 8:42p(closed at 9p.) But we got served pleasantly…combined we ordered a choc. Oreo milkshake(one size) & a middle size(u love it?) choc. Devotion & added rainbow Jimmie’s.The choc. Dev. Is suppose to have choc. ice cream, fudge, choc. Chips & brownies…………..I’m not sure if she like kneaded the hell out of the mixture or what, & somehow the brownies disappeared? Bc there was none. And the choc. Chips or whatever they were supposed to be were so freakin hard my teeth hurt from trying to eat it & they also tasted like nothing. Paid $19 & some change. I want a refund forrreal
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July 2023 by Yve Banks
Horrible service, they won’t even let you sample the ice cream. I’m never going again.
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June 2023 by Markeshia Creary
Opens at 12 but 1206 still not open and phone has busy signal
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May 2023 by Winnifred ivy Manu
I love love this ice cream place. My favorite are banana caramel crunch, coffee lovers and Oreo ice cream
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April 2023 by Brett Speesler
I've eaten my fair share of cold stone, I love how creamy the ice cream normally is. This cold stone was absolutely horrible. Got the strawberry blonde like I always get. The ice cream lacked flavor, didn't have the creamy taste at all, and had an acidic taste to it. Do not eat at this coldstone. The Asian lady in the cold stone seemed extremely rude.
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March 2023 by Dennis Kim
Great ice cream! They always perfect my ice cream with the flavors.
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February 2023 by Kierra Rogers
Ice cream was super soft. Can’t eat until I freeze it. Cold stone ice cream is normally hard. Getting a large with toppings is a waste because you HAVE TO PAY FOR EXTRA. They literally do not give enough…
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February 2023 by Tiffany G.
Love they ice cream because you can get it anyway you want it and it taste fresh . Me and my family go to cold stone whenever we want ice cream
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February 2023 by Aaron Dyson
Ice cream was super soft. Can’t eat until I freeze it. Cold stone ice cream is normally hard. Getting a large with toppings is a waste because you HAVE TO PAY FOR EXTRA. They literally do not give enough…
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December 2022 by Lala Wrighte
Ordered online with their app a week ago. I never received my order. I contacted store and Doordash to put in a complaint. Store clerk refused to give a refund and blamed Doordash. Doordash said in their policy store is still responsible for refund. Either way both companies employees where being petty and I the customer was left with no ice cream or a refund. I whom placed two orders ($60 worth) of ice cream that night. I understand not wanting to be at fault, but at the end of the day if your company partnered with the other for deliveries that still makes you liable. It's poor business to neglect the customer.
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November 2022 by Yolanda Brown
Love it! Love it! Get a love it with your favorite mix in. Great place to get nice and creamy ice cream. Always a family favorite.
