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March 2024 by Dan Pannella
This place got a facelift with updated building and drive thru but they never have any of the special donuts in stock and the people working here can barely understand English it seems. I’ve had numerous times my stuff was wrong at this location and they have lackluster customer service. It’s a shame as they aren’t far from me but I wait and go to other locations cause I just can’t bother. Assuming they got the stuff you want I have never had anything cooked improperly but yeah definitely other better locations for me personally.
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February 2024 by Mark Johnson
A female made me wait while she listened to her co worker , having a discussion at the other register, then proceeded to ask me what was my order again , she had already gave me my change and a receipt .Then she got my order completely wrong . I don’t think I will go here again !
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February 2024 by Alycia Jackson-Devore
I came to this location at 5:25 lights was off nobody was inside and I sat at the intercom for mins before I pulled off at at 5:28am I called at 5:33 and they tell me they are open and then the guy taken ordershad a attitude when I asked if they were open . I would definitely call before hand because it say they open at 5am & I was there at 5:25am & no one was there
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January 2024 by Từ Tài Huỳnh
I went there, but two entrance doors are locked. I was finding a way to buy donuts, some staff inside saw me but ignored me. I tried this door, that door, back this door, and that door one more time! So terrible. After a while, a woman inside did body language to let me go to the drive-thru door.Alright, I went to the drive thru window, I knocked the door glass too many times, but she was on her phone. I tried to knocked the window more, then she came and served me 3 classic donuts and asked me to pay $4.70. Normally I buy 3 paying about $4. I just had 4 in cash, I requested to pay by Apple Pay, then she told me just give her that 4.No receipt!So badWish I could have stars below 1!I was so patient to get those 3 donuts overpriced without receipt and more importantly so terrible service!
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December 2023 by Mark Feltes
Slow drive through, I ordered a large cappuccino, skinny. They had no idea what I was talking about. Also the cappuccino was so bitter, I have never had bitter coffee at Dunkin, I just threw it in the trash ?. Was it the low fat milk? Doubt it. I won't go back to this location.
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December 2023 by Ollie “OliversTwist”
Friendly
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November 2023 by AC
0/10 would not recommend. The hot chocolate, usually a comforting treat, lacked the expected richness and warmth. It tasted diluted, almost as if a mere whisper of chocolate had been introduced to hot water. This departure from the indulgent hot chocolate experience one anticipates at Dunkin' Donuts was quite noticeable.Moving on to the bagel, the staleness was a prominent issue. The texture was disappointingly hard, giving the impression that it had been left out for an extended period (although I received my order at 7:30am). The burnt flavor added an unexpected and unwelcome dimension to the taste. It was evident that the freshness and quality of the bagel had not been prioritized.In summary, the lackluster hot chocolate and the substandard bagel collectively made for a less-than-satisfactory visit. It's my hope that Dunkin' Donuts takes this feedback constructively, addressing these concerns to maintain the high standards we've come to expect from the brand.
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September 2023 by Jamina Hansley
Made a mobile order for an iced coffee with whip cream. Got home, drank almost half and noticed 3 black dots floating in the coffee. I fished one out and they were gnats ??. I have never been so disgusted. I am sure they were frozen in the ice. Yuckkkk. I called and the lady who answered of course pretended like she did not understand. I just started going to this location and now I will NOT be back. Please do better and keep the ice bucket covered, at least. Gross!!!
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June 2023 by crystal hackett
New building in the old location. Second time going and will be my last. The coffee is watered down and did not match my order. They didn't cook the hash browns correctly, so they stuck together in one blob of potato. I had a free coffee reward offer that didn't come off my total amount as it was supposed to because the worker was unable to work the register correctly. Not to mention the unpleasant cold service. Sticking to the locations I'm familiar with.
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May 2023 by Max The FlyBo
Clean and quick! The new store is beautiful
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October 2022 by Tori D Reese
Not sure if anyone is willing to say but the most of the Dunkin franchises located in/near/around the Mt. Airy locations give out watered down coffee. I am an avid Dunkin patron and have been frequenting most locations from Mt. Airy to Norristown over the past 6 yrs. Today I returned to an old fav location in Wyncote to buy a large coffee with mocha, cream and extra sugar (yes, that's my drink of choice!) and two doughnuts. The coffee had the mocha flavor, but the coffee flavor was extremely weak. When I removed the lid, the beverage was chocolatey CLEAR and tasted as such...no caffeine kick at all! I stopped patronizing this location for this reason during the spring (2022) and hoped business had been restored to not cut corners on the coffee flavoring...NOPE! So, coffee drinkers, BEWARE!
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August 2022 by Andreana Thornton
Hadn't been here in a while and went to grab a breakfast sandwhich. Took a minute for someone to come over but when he finally did, he started taking my order, then said something to someone in back and then left the counter and started cleaning tables...I walked out. Came back a few days later to try the drive thru and that took forever. EVENTHOUGH this one is closest to me, I will take the extra drive and go to the one on Easton road...
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August 2022 by James Beers
Great location for Dunkin Donuts! Easy in...Easy out...I love the Cold Brew and Espresso...and of course, The Doughnuts!This franchise has really great service, even as close to Philadelphia as this is!
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July 2022 by Kyle Goding
Service was quick, and they prepared the coffee correctly. Can't ask for more than that.
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June 2022 by Sharlisse Rashied
Drunks are made when ready when ordered; HOWEVER for some reason they keep them behind the counter instead of placing them in the to go tray.
