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October 2022 by Rahshan Izzy
better than any store fast and convenient
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October 2022 by Marilyn C.
I keep trying to like & shop at "not so" fresh grocer in Wyncote. I brought this atrocity on 10/19/22 at 6pm because the hoagie dept is so drastically under staffed that the employees are forced to shut down the kiosk a few minutes (5 to be exact) before the 6pm closing time. That so inconvenient to both customers who just got off or are going to work. I am going to eat this horrible "TURKEY AND SWISS SUPER HOAGIE (LMAO). I hope I get sick......I'm going straight to the hospital by ambulance to get treated and documented so I can sue the heck out of "not so fresh fresh grocer". People need to boycott this overpriced market and give Acme or Giant (or any other real) super market your hard earned money. Working customers cannot get good service because Mr. Brown won't hire the necessary staff to accommodate us! Incredible!! BOYCOTT BOYCOTT BOYCOTT!!!! The store gets all of our money while "saving" money on staffing or maybe re-allocate staff especially during the dinner hours...MAYBE??
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July 2022 by Scott Klinger
A lot of selection and good prices
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January 2022 by Jamie F.
This location is usually well stocked, easy to navigate, and decent staff. The food is usually very good as well, especially the hot selections. Sometimes checkout is a little chaotic, which is one of the biggest drawbacks to this location.
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December 2021 by Elizabeth B.
I ordered food for pickup between 330 and 4 pm this afternoon (December 26. I called from outside the pickup area of the parking lot, waited for 30 minutes, and finally went down the ramp to look in the door. NO ONE was working!!!!! I am a disabled 80-year-old and brought my granddaughter to help. I never got my order as promised
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October 2021 by Kendall Fullard
As though the long lines with one sandwich worker wasn’t enough. Shift change when after 35 minutes my number came up. We watch hot food worker going thru foods with no mask. While the lady mad my sandwich I went to pay. There was such a commotion going on between the hot food worker and a customer. Them employee was very loud and unprofessional. I go to get my sandwich and asked if she put Swiss cheese on it. “I put on what you wrote down” was her response. First of all I didn’t write down anything I ordered through the not so accurate. Machine. “Well I put on what printed out”. I said I still didn’t answer my simple yes or no question! Get home and Russian dressing and pickles were missing. Now I remember why I stopped going there
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July 2021 by Grace A.
I like shopping from home. The shop from home customer service is very considerate and helpful. If there is any kind of problem they will solve it and correct it right away. They work with you. Being a senior citizen, I have been shopping from home since the pandemic at cheltenham fresh grocer. thank you. Allison
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May 2021 by Nicole M.
Wow. Poor service. Each of the self service registers all rang for assistance simultaneously. Not really a self checkout If we have to wait for assistance. Prices on products were higher than I've seen in acme. Confusing set up for the store as well. Wont return.
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April 2021 by Stephanie P.
While I am grateful for home delivery from the Fresh Grocer of Wyncote, you need to be aware that their customer service deserves a rating of 0. Today, for the fifth or sixth time, my order is over one hour late. When I called to ask about my order, the reply was, "I just shopped your order. The driver is running late. I have nothing to do with it." Uh, yes you do. Please tell your manager that common courtesy demands a simple phonecall to let the paying customers know that an order is running late. Offer a credit towards the next delivery. I have also written to their corporate office several times, but no one bothers responding. Customer service rating is a 0. Sorry.
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January 2021 by AJ Jones
nice big store...staff is limited but its hard to keep helpful associates in a pandemic
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January 2021 by Samantha P.
My favorite local supermarket. The seafood, produce, meat and dairy are always fresh. The store is large. Great selection of everything. Can also buy wine and beer. The store is always clean, including the bathroom. I used to take public transportation to shop here every week. I have not been here since covid lockdown because I have been avoiding taking public transportation. I miss this store being a regular part of my routine.
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January 2021 by Jahmal Raheem
this place is an inconvenience I came to pick up a few snacks get some cash back I use self checkout select cash back no money comes out and it says zero change on my receipt. i check my back statement to see that i was charged the full amount of my purchase including the cash back i didn't receive. i go to customer service she checks her computer and says i was only charged for the groceries not the cash back, I talked my bank they tell me i was indeed charged for the purchase including the cash back and will need to make a claim which will take weeks before it can go through so mean while i'm out of money during a pandemic such a great market great place if you're looking for an inconvenience.
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December 2020 by Claudette Elliotte
Today myself and my father enjoyed our experience in this store. Very clean and very well stocked. We also enjoyed our experience with store associate Taylor who went out of her way to exemplify great courteous professionalism. Thank you Taylor!!!
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December 2020 by Tom R.
Horrible tasting Asian Chinese food these people can't cook I advise anyone planning to order food from the fresh grocer on Chew Avenue, Chinese food would be a huge mistake why do the fresh grocer allow incompetent chefs to use their facility to serve garbage within the community The pizza I've purchased more than twice is really good but that nasty Chinese crap was horrible
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June 2020 by Lauren F.
Good grocery store , clean and kept but the only problem is the seafood section . Whenever they have deals on crabs there is one lazy a** guy who works back at the seafood area and is slick as an eel giving the smallest/ most beat up crabs he has . Also he runs in and out the door talking and having leisure time when he is literally the only one who works back there in the mornings .
