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April 2024 by Tina L.
This is my second time coming here and the same thing happened and it was a year apart. Always a nice inventory here. Can't say the same for the staff. My husband and I and our two grandsons came into the store to purchase sneakers for them and as soon as we came in Ayesha came from around the registers, looked straight at us and didn't say anything. No hello or welcome, just a stare and like she didn't want us there, (that's what it felt like). We proceeded to look for the shoes we saw online and got in line to purchase them. I could tell I wasn't the only one she had an attitude with cause we were behind someone that she seemed very dry with. It was our turn to check out and she still didn't speak, that's when I looked at her name tag. She just didn't see m like she wanted to be there or want us there. She had an attitude the whole transaction, I asked her if I had any rewards because I'm a rewards member and she said, "No". I asked if she had a bag and she said, "We're bagless". That's is, that was all she said to me throughout the whole thing. Andf I know this is not standard practice for all the DSW's around because we had to go the one in Springfield because they didn't have our oldest grandson's size and we had to go that one to get his size of the same sneaker. I also found out while I was there, I had a $5.00 reward. Even though it was only $5, it was still rewards I had and asked about just 20 minutes ago at the Wynnewood store. Two times at the DSW in Wynnewood is enough for me and I won't be back to this one!
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February 2024 by Shirley Brown
I love that you can donate shoes and get points toward buying shoes.
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January 2024 by Paul Curley, CFA
"Please note that our standard return policy will now allow a full refund with receipt 90 days from the date of purchase." We were not allowed a full refund with receipt as employee said that only applies to returns and not exchanges. Employee said to go to website, but the website points to full refund. Terms and conditions appear inconsistent, or employee did not know how to provide full refund. Either way, store is receiving a one star and I do not plan to visit store again.
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December 2023 by Carley Lane
I had my kids with me and I was grabbing their Christmas gift, I explained this quietly to an employee, Nancy, she was AMAZING. I told her what I needed and with three boxes of shoes in her hand which I was in the way of her putting down, she secretly walked away and grabbed what I needed, put it up front to the cashier, Whitney. Nancy then proceeded to introduce herself to my 6yo and ask her and me if it was ok if she helped her pick something out for her 4yo. I was able to go pay where Whitney had my gifts put in bags already and I quickly paid for them. This experience brought tears to my eyes bc both employees went out of their way to help me and it showed me that there are still kind people out there. I’m going to try to find a way to let their higher ups know how amazing they both were!(if anyone knows how please let me know ) Also, I drove a half hour away to get these…#heelys
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December 2023 by Marguerite F. Miller
No line in the morning! Helpful staff.
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December 2023 by Darryl Hinton
DSW. Yo, I came from the alleged greater north east to find affordable footwear. Mission accomplished. Did I mention that I was on the bus. Look selection for a size 13 men's, outstanding. Customer service, outstanding. I walked around on the phone trying on footwear. Bought two pair. Look, need kicks, DSW. It's a no brainier.
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November 2023 by Rachel Suzuna
The products are good but they need to teach the employees how to talked to customers!!!!There were two customers who were speaking broken English and they brought a pair of shoes. They placed the shoes in a wrong box and the Karen told them to bring the exact box. After some time searching for the exact box, they brought the box. But this lady, the Karen aka the DSW employer, decided to take the box and gave them the pair of shoes in their hands without a bag or the shoe box and told them to carry it like that.My family is immigrants too and that doesn't give anyone the right to look down on other like that and treat them so badly. I wasn't expecting this from DSW customer service!!
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November 2023 by Beth Ramella
No fault of the employees but the lines were WAY too long to wait for shoes that weren’t even on sale.
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November 2023 by Zebrick Jones
Shoes were too small for me. Had to return. They were made small for me. Not a true size fit.
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September 2023 by Yisroel Ellen
The good points are: lots of parking and almost never crowded. The bad pints: low inventory, pricing is sometimes better on Amazon, little customer service on the floor.
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August 2023 by Marie Harris
Lots of shoes but I couldn’t find what I wanted.
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June 2023 by Josephine
The staff working the floor very helpful.The one cashier needs a lesson on hood customer service. If you don’t like your job find one where you’re not dealing with people.
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May 2023 by SAGE GREY
The Wynnewood location had one little black girl with an attitude because we asked if discounts were offered on the floor sdisplay since it was dirty on the bottom of the shoes and the last pair. Well I guess we shouldn't have asked. Referred to manager as she gave the young girl stare with a heavy sigh and walked away.
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May 2023 by Gezachew Begashaw
Great team members ready to assist in every way a customer needs them. Very kind staff.
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May 2023 by M J
One of my favorite places. The people who work there are always so nice.
