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October 2023 by Amy's Hair Creations
Diane at the pharmacy was extremely rude to me when I was picking up my Aunts prescription. She pointed to me and told me I need to get off the phone when I walked up to the counter. I proceeded to tell her that she was very rude and did not need to talk to me like I was a child. She told me she doesn’t need to be lectured because she is 67 years old. I asked her what her name was and she told me and also pointed to her boss who was standing behind her. So obviously he doesn’t care that she is rude to his customers. I will get my prescriptions from CVS from now on. They appreciate my business.
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July 2023 by Aaron Liu
Great local pharmacy.
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March 2023 by Sally Haas
I am very sick with a respiratory problem. I was told Tepper sold nebulizers so I had a relative pick one up. The nebulizer doesn't work and Tepper said that they will not replace it. I will never buy ANYTHING from Tepper again. I am in disbelief now, I thought Tepper was a good pharmacy but it's the worst!!!
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January 2023 by Thomas A.
Tepper is a great locally-owned pharmacy. they have been our go-to for 25 years. The big pharmacies are slow, with long waits, and impersonal service. The only bad reviews I see on here are from first-time customers who have unrealistic standards for a new account. People around the Main Line need to grow up and take responsibility for their own issues, like insurance companies. This is not Tepper's problem, although they have always worked with us and our providers to work things out. We save hundreds, and get top-level service. They know us by name, and will call if something is out of stock, is not coverd by our insurance, or needs to be ordered. Only once in 25 years have I gone to pick something up and it wasn't there, which was my fault, because I left it there so long they sent it back.We never go anywhere else, and don't plan to switch, even though CVS moved a store right into their shopping center, trying to steal their business. it didn't work, and Tepper is still going strong.Plus, they have great Greeting Cards too. You can trust them, and make them your regular stop.
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January 2023 by LCDR James A. Washington, NSCC
I went to this pharmacy to get compression socks. When I ask for assistance at the counter, one of the women who takes care of measuring customers stated that I need an appointment. She also said that the appointment had to be in the morning. I expressed to her that I worked during the day and was not able to make it in the mornings. She went on to say she was only available one Saturday a month and she just worked last Saturday. Wow, where is the customer service and going at all out to help a customer resolve a problem. I was very disappointed because I really need the compression socks. Moreover it appears that this store needs a reality check because helping customers is not their specialty, and not very pleasant.
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December 2022 by James A. Washington, NSCC
I went to this pharmacy to get compression socks. When I ask for assistance at the counter, one of the women who takes care of measuring customers stated that I need an appointment. She also said that the appointment had to be in the morning. I expressed to her that I worked during the day and was not able to make it in the mornings. She went on to say she was only available one Saturday a month and she just worked last Saturday. Wow, where is the customer service and going at all out to help a customer resolve a problem. I was very disappointed because I really need the compression socks. Moreover it appears that this store needs a reality check because helping customers is not their specialty, and not very pleasant.
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November 2022 by Patricia S.
Great customer service. Called about products. Main solid recommendations. Suggested possible sources.
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October 2022 by Kathy' Anne R.
I followed Joe from Merrick's when he went into business with Tepper. Oh boy, there's a lady in there that's so rude it's beyond my comprehension, why she have to be that rude to the customers. So I left and took my business to Gladwyne pharmacy. Happy Camper over there. I don't need nobody's nastiness, especially when that's NOT my energy!!
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August 2022 by Unlimited Cash For Homes LLC
Do they sell baby formal
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November 2021 by Joseph Fischer
Tepper Pharmacy is family owned, not a chain. Friendly, personalized service. Owner greeted me by name. Well staffed. There were 3 employees behind the pharmacy counter. Daily deliveries to local customers. They offer prescription coordination so all your monthly medications renew on the same day. Medication packaging sorted into daily morning and evening doses is available. Well stocked with pharmacy and health items. Wide selection of greeting cards, including Hanukkah and Christmas.
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August 2021 by K H
Tepper Pharmacy always provides an exceptional level of service! Craig and the rest of the staff are extremely friendly, kind, and thorough. I highly recommend!
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August 2021 by E Schultz
Always an issue with refills either not correct quantity or getting invoiced for 90 day supply but only receiving 30 day supply. Invoices rarely correct. Haven't used them in almost 2 years and received a random invoice without any details. I called and was told it was a billing error and to just ignore it. Month later received it again and was told the same thing. A few months later get an invoice for $0.00 and assumed it was cleared up. Today received another invoice for $100 without any details. Been going on for almost a year now. They're obviously disorganized and it shows. Scary to think someone could get the wrong medicine.
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August 2021 by Eric S.
My doctor had an arrangement with Tepper to supply a medication where I was only required to pay $5 copay. Then eventually the amount went up to @ $90 but I could fill out a form to get reimbursed all but $5. At that point I got my medication somewhere else. About 2 years later I get an invoice from Tepper with absolutely no details except for a balance due of @ $100. I called and was told they have no idea why I received the invoice and they would cancel it. A couple months later I received another 'blank' invoice showing a balance of $0.00... then a few months later it was back to @ $100. Every time I call I'm told the same thing and that there is a billing mix-up and to ignore it. The last time I called I asked how many others were getting these invoices and paying them not knowing its a 'mixup' and I was assured this wasn't happening. Doubtful considering I've been getting invoiced off and on without an explanation. I warned them that if I continued to receive random invoices I would take to social media and I was once again assured it wouldn't happen again. I'm all for small business, family business, etc, but usually its because of the extra level of service. In this case it seems they're behind the times with managing their billing. Who knows what else is getting mismanaged.
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May 2021 by John C.
My Dr suggested my wife get a cane and suggested Tepper., because they could help instruct her on how to use it. We purchased cane on Friday about 5:30 pm and was told the lady who would give us instruction has gone home and that we should call for appointment. I called today and I was told very curtly that my physical therapist should help me and Why don't you call them!!!! I am r we turning the cane and telling my Dr about what happened and suggest he never recommend Tepper again!! I certainly won't!!!!
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December 2020 by Howard Marquette
Excellent staff. I live nowhere near this pharmacy but I was turned onto it by my doctor. I deal with them strictly mail order and telephone. They are always very courteous and my always orders come promptly. I would recommend this pharmacy anytime.
