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December 2023 by Christian Contreras
Worst bank in Pennsylvania first time i hear u need a bank account to cash in a check frome there owe bank
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May 2023 by Jose Del Cid
Horrible customer service. It’s not an about the customer. Teller Ryan is extremely unprofessional who argues with the customers instead of just doing his job. I would never recommend this bank to anyone. Nothing but bad experiences from in-person to help on the phone.
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April 2023 by Sarah Elizabeth
Tellers were extremely rude because they closed in 5 minutes and said “don’t people realize we close soon? I want to go home”.
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September 2022 by Kasie Kline
Get better customer service that actually HELPS your customers!
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June 2022 by Lucan Schmidt
Not the greatest customer service compared to other branches. Whether it be a wire transfer, getting coins, or any of my other business needs they typically don’t have time for me and come off slightly rude. I get it you can be busy or short on something, but you can still smile and be friendly and show you value my business. I normally use the sinking spring branch and have never felt this way there. Sometimes I stop here for convenience and regret it every single time…
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February 2022 by kraftig100
Very nice employees. But drive thru is horrible , slowest ive ever encountered. Banking hrs are 9am-5pm but the inside closes at 3 ? Not what web site says .
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February 2021 by sizzorhappy
Very rude teller at the drive up window. I have been a customer for more than 20 years.
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October 2020 by Jeff Sowers
Great personal service. Always a pleasure doing business at THIS branch. The other branches....not so friendly.
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September 2019 by Susannah Sterling
The staff at this BB&T branch is uniformly pleasant, helpful, and accommodating.
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June 2019 by xiaofang wu
No longer has a coin counter....
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May 2018 by Kayla S.
Trash to the max! I've dealt with other branches but this location is completely horrible
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December 2017 by Mk K.
I would not even give a one star. Horrible bank, the worst! I loved National Penn bank, was with them for many years. They were always polite and helpful. Now that they have switched to BB&T it is awful service. When I call customer service is very rude not helpful at all. Account info is delayed online and slow. Definitely switching banks and looking for a more customer oriented bank or credit union.
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January 2017 by Teresa K.
Not even 1 star. Kutztown branch is the worst. Completely inept. I deposited over 1300 through mobile deposit for the first time on Jan 13. Bounced my account to the tune of over $250 because the checks didn't show up for 5 days in my account. Never ever had that issue with other banks and mobile deposits. I've never been overdrawn not even once and I brought them my son as a new customer this past month. They finally returned money to my account but it was a whole $36. If you admit you were wrong, why wouldn't it be for the full amount BB&T? Oh wait, I think Stephanie and Linda said it wasn't in their "processes " to do that. So glad I'm a process. Worst customer service I have ever received. I even called at one point to transfer money from my acct to my sons acct at same bank and Stephanie's first answer was that they weren't allowed to do that! Ok. Stephanie. Wow I'll be changing banks this week. Stay away from kutztown BB&T folks. They are a few I.Q. Points shy.
