-
November 2023 by Margaret Odonnell
Thank u to Michael Byrne for catching a fraudulent check written on my account. He called me and I confirmed that the check was fraud.Michael and his team did an excellent job. Glad I bank at Citizens who have excellent associates.
-
November 2023 by Aaron Jones
I don’t know what it is about this branch but there just seems to be something wrong with the drive thru ATM, it’s down a lot and I don’t know what from, either lack of cash or technical issues. The ATM just seems like it isn’t working at least once a week, I think they should invest in a second machine just in case one of them isn’t working.
-
September 2023 by andy T
Today, I closed my account after many years with Citizens Bank. Having encountered the rudest teller, Ashley (who was covering at the Wyomissing branch but works out of the Center Ave location). She acted very aggressively after being how to fix an issue affecting my bank card. What’s worse is seeing the branch Manager on duty, Tracey W. displaying the same level of behavior. Both adamantly refusing to appropriately address a valid customer issue, while seemingly enjoying adding to any frustration the customer may have.Their unwarranted level of unprofessionalism is unparalleled to anything witnessed before. One thing I don’t have to do, is continue to endure seriously poor service, when it comes to my hard earned money. Long lines, awful customer support, you would think they are giving you their money. I definitely would never recommend anyone to go there. Thankfully, I have other accounts, so making that decision wasn’t hard at all.I leave that Ashley girl up to time and karma, because I know Citizens only invest in the best employees. She isn’t it for sure.
-
September 2023 by Jonathan Candido
I open my account on 12 years ago and I never had a bad experience until today. The Wyomissing beach is the only one that is always making mistakes. I’ve been there twice and both times I had to return and tell them to fix what they did. I want to cash a check and deposit it to my account well they just deposited the check. When I go in to tell them what’s going on, they make it seem like it was my mistake and give me attitude.
-
September 2023 by Andy T.
This Citizen Bank on Commerce Drive, Wyomissing is the worst location to bank at. I closed my account after many years due to an encounter with the rudest teller Ashley (who was covering at the Wyomissing branch but works out of the Center Ave location). What's worse is seeing the branch Manager on duty, Tracey W. displaying the same level of behavior. Both adamantly refusing to appropriately address a valid customer issue, while seemingly enjoying adding to any frustration the customer may have. Their unwarranted level of unprofessionalism is unparalleled to anything witnessed before. One thing I don't have to do, is continue to endure seriously poor service, when it comes to my hard earned money. Long lines, awful customer support, you would think they are giving you their money. I definitely would never recommend anyone to go there. Thankfully, I have other accounts, so making that decision wasn't hard at all. I leave that Ashley girl up to time and karma, because I know Citizens only invest in the best employees. She is not it for sure
-
October 2022 by Stacey & The Twins
Only open til 4? What crazy hours are those 9-4? What about working people?
-
September 2022 by Anita Wilinsky
My favorite bank
-
March 2022 by Lando R
This citizens bank is the worst one by far in the area under staff slow the lanky arm man is rude , the lady over worked with an attitude 40 min in line just to get to them for them to be rude.
-
May 2021 by Elaine Tobias
They have always been friendly, courteous, patient, and efficient as well as seemingly committed to taking care of intricate needs. I don't like banking online, so I appreciate the personal attention I get.
-
March 2021 by Ash Dorilas
The wyomissing branch is terrible. The worst service I ever received since I've been banking with citizens. I went there on 2/20/21 I almost closed my account due to the service I received but I remembered the other branches have outstanding customer services. The teller wasn't so bad but the banker OMG terrible giving me a hard time to get my own money out I'm very surprised she didn't ask for my finger prints . My issues is I've been to branch in the past withdrawn large amount before the teller I dealt before was very nice , courteous & the transaction was smooth.
-
January 2020 by Todd Jones
The tellers are always very friendly & even greet you by your first name! Also very dog-friendly!!
-
January 2018 by Geoff Deck
Had an issue with what I believed to be some unfair and excessive fees on my checking account. Spoke with a teller at first and as soon as Mat, the branch manager, was free he stepped in to help as well. Both were very courteous and honest with me and asked for a few days to see what they could do. Mat and I were able to find a middle ground between his corporate requirements and my personal requests. I was very satisfied when I walked out of their doors and look forward to continue banking with Citizens.
-
September 2017 by Anthony Cox
Great relationship! This bank loves their customers and make it a joy to come in. Keep it up guys! 😊
-
January 2017 by Tanya Bourque
Great Customer service. I love this bank. Supportive of small business and helps you out with anything you may need.
