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December 2023 by Hilary Strause
I called and cancelled my policy 9/22 and just realized they are still taking money of of my account. They also cancelled my homeowners a month after I got my policy because of my roof. Only gave me a month to resolve, which with contractors was not feasible. I do not recommend!!
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October 2023 by Adam Sothen
HORRIBLE customer service! I felt very lost in the whole process from the adjuster with a nasty attitude towards me to the nonexistent customer service. They will do thee bare minimum of a job. I asked for clarity and help but they did not reach back out after multiple attempts. They shorted me on a rental that was apart of our signed contract.I will be canceling my policy with them- I do not recommend this company. They will leave you out to dry.These are not the people you want to help you coordinate logistics with if you had a serious car accident.
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October 2023 by anthony mateo
I call and no one picks up my call
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August 2023 by Evan Kraemer
They're impossible to get a hold of. Think I'm going to switch providers because they're customer service sucks.
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February 2023 by Wilson Deronette
An insurance company with this type of low rating and unhappy customers is highly suspicious of running fraudulent activities. I am forced to have a policy with these crooks.
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February 2023 by Leah Hines
WORST CUSTOMER SERVICE! THEY HAVE BEEN DRAGGING THEIR FEET ON MY CLAIM FOR DAYS. MY CLAIM ADJUSTER DOESNT ANSWER THE PHONE. WORST EXPERIENCE OF MY LIFE
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February 2022 by Olivia Schatt
If I could give 0 stars I would. Thieves and liars.
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February 2022 by Jingwei Wu
A worse company!!! Their insurance adjustor did not response in a timely manner. When you tried to contact them, you will always hear to leave a message and that is it! You won't expect them to call you back. Most of the time, they will also be out of office, which put you in a completely disconnected communication!I have tried to contact them more than one week ago, with numerous email send and voice mail left, but still did not get back ANY response. I mean, NO response at all. I tried to contact adjustor's supervisor, and was told out of office for another week.
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February 2022 by Tracy Keene
Rude and argumentative. Suggested I go through my own insurance company even though their insured was at fault.
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February 2022 by Matt Plouse
Couldn't get a hold of anybody when i needed to change my policy. Had to switch companies to be able to purchase a vehicle.
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February 2021 by Alicia Luczak
I was a little nervous to switch as I never heard of them before. But I took a chance. About a year later I bought a brand new vehicle and a deer smoked the side of my car after having it 3 days. A week later my husband totaled his truck on his way to work (again a deer). They were easy to get in touch with, kept us informed, and covered everything they were supposed to. I am very happy with this insurance agency.
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February 2021 by Stanton Bubis
Found Encompas to be irresponsible. It was necessary for me to modify my policy for my co-op and the individual that originally wrote my policy had retired. I had contacted her she did not indicate she had retired and the changes I requested and needed were not properly done. Attempting to resolve this issue was frustrating and caused me to go with another insurance company. I would not recommend Encompass. On 02/22/2021 I again received a USP Elite policy collection notice from Encompass for a payment that was confirmed as being received by Encompass by my bank. The payment was only for $29.00 which was an error made by Encompass. It was easier to pay $29.00 than resolve this with Encompass. I DEFINITELY WOULD NOT RECOMMEND ENCOMPASS, THEIR CUSTOMER SERVICE IS HORRIBLE.
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February 2021 by Stedman Jackson
They take my payments but when I needed them for roadside assistance. They couldn't find my policy. I'm so done with Encompass right now
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February 2020 by Kate Shafer
It seems Encompass' business plan is not to have a centralized Customer Service or Policy Service department but to rely on a policyholder's local independent agent to handle everything but claims. And even filing a claim is contracted to a third party. The phone number on the internet is ot monitored, but if you allow it to ring 15 times your call will be forwarded to a third party. Maybe this arms' length relationship with policyholders promotes premiums lower than other companies, but it is extremely frustrating and causes me to feel discounted even though Encompass gladly takes my premiums. The website offers a form to fill and expect a reply within 48 hours. No doubt accomplishing anything would require multiple exchanges of messages--also unacceptable. I have tried asking my local agent about premium discounts stated online that I am not receiving, and she doesn't know the answer. This "fly by the seat of your pants" business plan is so out of touch with common business practice that I am extremely concerned about how Encompass will handle a claim when I have one.
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February 2020 by Donovan Benton
Totally Unsatified
